Komplete Kontrol Disaster

aka

I have more than a dozen of projects which I cannot use anymore and cannot find a solution. In December/2023 I upgraded to KOMPLETE 14 Collectors edition. Along iwth that KONTAKT and KOMPLETE KONTROL got updated.

I have many projects made in ABLETON LIVE 11. When I open those projects all tracks with KK have missing Kontakt preset. There are tens of them and it is jost blowing my mind how an update could do such a distraction to existing projects. I have no way to figure out what instrument, library or preset was assigned to a particular track.

Yesterday I've spent several hours tryin to resotre these project but no luck.

I am runninw Win10-Pro, Live11. I use KOMPLETE KONTROL KEYBOARD MK1 (hwich most likely has nothing to do with the problem). I have created two tickets on NI website but their support sucks. After 3 weeks no response of any kind.

I am super upset, because I have lost tens (if not hundreds of tracks). I can replace the KK on the track, I can place Kontakt 5,6 or 7 in KK but I am not able to retrieve the preset.

I wonder if anybody has a solution to fix this ?

ART

PoorFellow

https://community.native-instruments.com/discussion/26952/komplete-kontrol-disaster

I understand why you are upset. I personally do not have anything to add that I think will really help other than if this helps in anyway :

The KOMPLETE KONTROL KEYBOARD MK1 has been declared EOL and newer version of Konplete Kontrol is not compatible with the keyboard ? Also I think that newer versions of Komplete Kontrol does no longer come with VST2 only VST3 , so if you have used VST2 then that might explain a thing or two (no pun intended) .

Please refer to this post that also have download links ! : Komplete Kontrol S series MK1 keyboards End Of Life

Quote :

What happens if I accidentally upgrade to the latest version of Komplete Kontrol software?

If you accidentally upgrade beyond version 2.9, you can download the 2.9.6 installers below:

Komplete Kontrol 2.9.6 for mac

Komplete Kontrol 2.9.6 for Windows

What happens if I need to upgrade to the latest Komplete Kontrol Software for my other NI keyboard?

You will only be able to access one version of the software moving forward. If you upgrade Komplete Kontrol for your MK2 or MK3 keyboard, it will break compatibility with your MK1, which will function in MIDI mode.

P.S.

If support has not answered in three weeks then something is wrong. Please politely update your ticket !

reffahcs

https://community.native-instruments.com/discussion/comment/135455#Comment_135455

I can't find the specific thread, but there was one that was called something like "restoring kontakt presets after upgrade"

This sounds like it might be the issue the op is having? "When I open those projects all tracks with KK have missing Kontakt preset"

6xes

the use of freezing tracks albeit rendering the tracks to audio can be a valueable lesson in anticipating software issues when they occur down the line! not something i personally do... but it does highlight the value of doing so

PoorFellow

https://community.native-instruments.com/discussion/comment/135456#Comment_135456

Thank you for the helpful input , I am not sure if I have located what you suggested , this is what I could find : Has anyone a solution for restoring KK presets after updates : https://community.native-instruments.com/discussion/comment/102622/#Comment_102622

Some other people appear to have found their presets after downgrading KK but I couldn't guarantee that !

reffahcs

@PoorFellow yeah that's the thread i remember seeing. i'm not sure they ever solved the problem, but it sounded similar. good find! i tried for a few minutes and couldn't find it lol.

PoorFellow

https://community.native-instruments.com/discussion/comment/135460#Comment_135460

Just use the : 'site:' specification when using Google 😉 , Like this :

JesterMgee

If you updated your software, likely Native Access has forced Komplete Kontrol V3 onto you, which does not have a VST2 plugin version anymore so ALL your old projects that you used the VST2 version with no longer function. On top of that, KK V3 doesn't even work with your MK1 keyboard.

Best solution is to uninstall KK V3 (if this is what you have, you havent stated but I assume this is what has happened if you just did the updates in NA) then download V2 which you will find in one of the pinned posts in this forum thread.

That should have you back to where you were, at least it will be closer.

And lastly, if you do not have backups of your software and OS, it would be an intelligent move to rectify that failure on your part as no major updates should ever be done before first making a backup unless you enjoy losing your sanity.