Why does Traktor keep deleting all my playlists

DruVillain

I'm at my wits end. Three times this week alone it has said some error about connections and controllers and reset everything and wiped my whole history out. I know this is some huge issue but there HAS to be a fix to this or some setting I'm missing.

If you have never had this problem let me know so I can ask what settings you have that I may me overlooking. All I know is before Traktor I used that Virtual DJ program for years and I never once had anything deleted. I have gigs coming up and I can't deal with this program right now having errors on the ONE thing it shouldn't be deleting.

Kaiwan_NI

Update on behalf of the OP: These steps provided by the support team seem to help resolve the issue.

1. Quit Traktor and disconnect the devices.
2. Navigate to the following folder: Win: C: > Users > *Username* > My Documents > Native Instruments > Traktor *x.x.x*
3. Move the files called Traktor Settings.tsi and collection.nml onto your desktop.
4. Restart Traktor with the setup wizard and a blank collection.
5. Recover a track collection by following this article:

How to Restore the TRAKTOR Track Collection from a Backup

Uwe303

Hello,

what system do you use, what is your exact setup. I never had this issue with traktor but i don't use it that much. What os do you use?

Uwe

Kaiwan_NI

Update on behalf of the OP: These steps provided by the support team seem to help resolve the issue.

1. Quit Traktor and disconnect the devices.
2. Navigate to the following folder: Win: C: > Users > *Username* > My Documents > Native Instruments > Traktor *x.x.x*
3. Move the files called Traktor Settings.tsi and collection.nml onto your desktop.
4. Restart Traktor with the setup wizard and a blank collection.
5. Recover a track collection by following this article:

How to Restore the TRAKTOR Track Collection from a Backup