Kontrol S88 MK2 Middle C down to F3 not sending response

hinzee

Hey everyone! Recently bought a Kontrol S88 MK2 used from Guitar Center and I'm bumping into an issue that makes the controller pretty unusable. The keys from F3 to middle C (8 keys) don't seem to be sending any MIDI information to the PC. When I press down on any other key, the board light right above the key lights up, however nothing activates with these keys. I've ran the keyboard through Midi OX and all the keys are sending a signal except these 8.

Is this an issue any one else has faced? Is there a way to fix this or should I start a return? I have a ticket in with Native Instruments but need to start the return process for the keyboard within the next week if that's the route I'm taking!

Thanks for any insight!

reffahcs

https://community.native-instruments.com/discussion/22505/kontrol-s88-mk2-middle-c-down-to-f3-not-sending-response

I have not experienced that. The keys are grouped together electronically in banks though, so it would make sense if it is a mechanical issue. I'm not sure I'd spend much time messing with it.

I would try running MIDI Monitor or MIDI OX without Kontakt or Komplete Kontrol open and the keyboard in regular MIDI mode. If it's still happening then and there's no DAW shenanigans going on, I'd take it back to Guitar Center and ask for a refund.

Best of luck!

reffahcs

https://community.native-instruments.com/discussion/22505/kontrol-s88-mk2-middle-c-down-to-f3-not-sending-response

I have not experienced that. The keys are grouped together electronically in banks though, so it would make sense if it is a mechanical issue. I'm not sure I'd spend much time messing with it.

I would try running MIDI Monitor or MIDI OX without Kontakt or Komplete Kontrol open and the keyboard in regular MIDI mode. If it's still happening then and there's no DAW shenanigans going on, I'd take it back to Guitar Center and ask for a refund.

Best of luck!