S88 Sustain Pedal Function Not Working after multiple back and forth with NI agent

Phillip Jones
Phillip Jones Member Posts: 5 Member
edited October 22 in Komplete Kontrol

Native Instrument PLEASE PLEASE PLEASE HELP ME!!!!!!!!!

I'm stuck in a long email conversation with a man at NI that is sending me in a loop of bad information. I purchased a S88 keyboard in which the sustain pedal function is not working. I've read the article about his 20 times. I've done everything to try and make the pedal work. He told me to buy a polarized pedal. I did. I didn't work. Then he told me to go buy a non polarized pedal from a list that contained a pedal I told him I already own. Then he told me NI is aware of the S88 sustain problem. He sent me an electronic schemata and suggested I build my own. I'm pulling my hair out at this point. I've been back-and-forth in an email with this man begging for help. I am a professional keyboard player here in Los Angeles not an amateur. I know how to use high in products I need tech-support on the phone or via screen share, I'm into my 40th hour of trying to figure out how to use the sustain pedal with the S 88 this is madness. The man is admitting there is an issue and continuing to send me an a loop of reading the same article over and over again, telling me to buy petals of which I have bought two already, what do I do? This is unbelievable. I have an email thread so long with this man that you would think I was dealing with some complicated software issue. It's a sustain pedal. I can't get this man to treat me like a human being. I'm not crazy this is really happening to me with Native Instruments, I spent $1500 on this keyboard I know how to use a sustain pedal there's something going on that I need customer support not emails back-and-forth continuing to recommend the same things over and over again that I'm telling the man are not working. what do I do? What is happened to Native Instruments, I have all of your products all of your software and there's no phone support. No technical support other than an email with someone who clearly is uninterested in resolving this problem. He seems to be a nice person, but at some point there's a level of incompetence that I have to, and enforced to admit is happening, he's recommending the same things over and over again and saying he's so sorry this is happening to me. He even offered me and Native Instruments consolation product for my trouble. I just want the keyboard fixed please Native Instruments please Native Instruments please Native Instruments help me.

Comments

  • mykejb
    mykejb Moderator Posts: 1,777 mod

    Do you have the MK2 or MK3 version of the S88?

    -- Mike

  • Matthew_NI
    Matthew_NI Product Team Posts: 1,454 mod

    Can you send me a PM with your email, and also support ticket number, if you happen to know it?

  • Phillip Jones
    Phillip Jones Member Posts: 5 Member

    I have the MK3 S88. How do I send you a PM? My support ticket number is 4204164. My email is madisonstage@gmail.com

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod

    Hey @Phillip Jones I've been discussing your request with my colleague, I will take it over and will get back to you by email.

  • Uwe303
    Uwe303 Moderator Posts: 4,019 mod
    https://community.native-instruments.com/discussion/22370/s88-sustain-pedal-function-not-working-after-multiple-back-and-forth-with-ni-agent

    what pedal do you use, and have you done the calibration, with some pedals you have to do it the other way around - not pressed at start then press.

  • jessegreathouse
    jessegreathouse Member Posts: 1 Newcomer
    I am also having this issue with my Kontrol S88 Mk3. The Pedal Im using is an M-Audio SP 2 which is a very common pedal that allows me to change the polarity. I've also been up and down the official documentation page multiple times without any success. The instrument I'm using is "The Grandeur". Have you had any success resolving this issue? If so, what did you do to resolve it?
  • Uwe303
    Uwe303 Moderator Posts: 4,019 mod
    edited February 8
    https://community.native-instruments.com/discussion/comment/131874#Comment_131874

    The pedal you use is just a switch type and you have to use it as a closer, unpressed = open, pressed = closed switch. On the keyboard set everything accordingly (not continuous) just as switch.

    Pedals setting page 1: select - select the connection you use; mode - switch; invert - you have to find out (you can leave off and use the switch on the pedal)

    page 2 (Tip): assign tip: type control change; channel - 1; number 64 (or as you like) mode - gate; value off/on - 0, 127;

    page 3: does not matter with your pedal, is only relevant for pedals with 2 switches

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod

    @jessegreathouse I have a M Audio SP2 and it's working great. Make sure to follow the steps in this article: How to Configure Sustain / Expression Pedals on Kontrol Keyboards

    Try to change polarity on the pedal itself, then calibrate, if it doesn't work, try calibrating in reverse.

    It's probably better to check the MIDI activity when doing this (in case the issue would be related to The Grandeur and not the keyboard). How to Monitor the Input of a MIDI Controller

  • Phillip Jones
    Phillip Jones Member Posts: 5 Member

    I would like to take you up on the offer for some Native Instruments products to compensate me. Please let me know what deal you can offer.

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