I purchased the MK3 Komplete Kontrol S61 about two weeks ago online. I received it last week and little did I know that the new MK 3 does not currently support the Sonoma OS on Mac. Long story short this keyboard is useless to me since it keeps crashing and I cannot use it in any capacity with Logic Pro X. Since there is no physical way of getting anyone with a heartbeat on the phone at NI ( since there is no customer service phone number) I put in a support desk ticket for a refund before the 14 days of purchase. It has been 5 days since I put in the ticket and all I hear is crickets!! Does any one know how long this process takes? Is there any other way to get a hold of somebody at NI that can offer customer service? I hope they are not stalling and letting time pass by just to tell me I did not return the hardware before the 14 days. I have looked everywhere on the NI forums and there is no real clear indication on how to do a return other than put in a support ticket! I can't believe such a renowned software and hardware company could be this negligent towards their clients.
