I opened a ticket but still no answer. I bought Kontakt 7 but all I can see is some libraries (sounds) but without the Kontakt installer (AAX in my case). I am on mac os High Sierra, I deleted all the files , made a clean re install of Native Access witout success. Even a Kontakt 6 version would be ok for me. Not player, full version (what I bought). I am very disappointed of being stucked in this situation with no help though I am conscious it is christmas time.