The customer service phone number for Native Instruments.

mjohnsonjr2011
mjohnsonjr2011 Member Posts: 8 Member

I still need the customer service phone number for Native Instruments.

I can open the Traktor Scratch Pro 2 program but I cannot play the (2) turntables and mixer. The program will allow me to drag the .mp3 file to the decks/phonos tab but the decks/phonos or turntables do not play.

This occurred also in December of 2022. The problem was documented on a support ticket. I have an account with Native Instruments. The turntables and mixer were connected correctly to the interface but the decks/phonos or turntables did not play.

Please forward a customer service phone number to assist with the problems with Traktor Scratch Pro 2.

Thank you.

Moses Z. Johnson, Jr.

President & Chief Executive Officer

Amani Technology Group, LLC

E-mail: **@yahoo.com

Phone: ******

Answers

  • D-One
    D-One Moderator Posts: 2,733 mod
    edited January 3

    Sir... This is the internet, putting your phone number like this in a public forum is a really bad idea, public places get scrapped by bots to find numbers for advertising, scams, phishing and all sorts of stuff. I censored it.

    There's no phone number, you have to get in touch with support via tickets.

    Or you can give a better description of the issue and other users can try to help you. We would need info like Mac/windows, which version, traktor version, which audio interface, which decks, how they are connected, audio settings inside traktor, etc...

  • mykejb
    mykejb Moderator Posts: 874 mod

    My first guess on that would be the audio interface not set up properly. That usually causes the decks to not play.

    -- Mike

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