Kontakt 7.7.3 causing Mac kerel panic crashes and reboots M2 Mac Pro (KT-8785)

2

Answers

  • F1ySyn
    F1ySyn Member Posts: 4 Member

    Okay. Thx @Jeremy_NI bring me here. So the problem is Samsung Ultra wide screen and S88 MK3?

    I both have Samsung Odyssey G9 OLED and S88 MK3.

    The display setting is 5120x1440/VRR 48~240Hz/HDR

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod

    @F1ySyn There are 2 separate issues:

    1. The Kernel Panics (= mac full crash and reboot). The S88 mk3 doesn't have nothing to do with it, it's only Kontakt 7, sometimes Komplete Kontrol or Guitar rig 7 that will crash M2/M3 Pro, Max or Ultra macs.

    There are several threads around:

    Kontakt 7 Crashes on Mac M2 Ultra with Samsung Ultra-wide screen (KT-8785)

    Re: Kontakt 7 window across multiple screens causing Kernel panic shutoff on Mac Studio! (KT-8785)

    2. There's a bug with Kontakt 7 when used in Logic in conjunction with a Kontrol MK3 keyboard, it wll crash Logic, but not the whole computer. The workaround is to use the Komplete Kontrol plug-in instead.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod

    Hey all, latest update:

    We are currently working on a fix to the issue, and have an experimental build of Kontakt available. Please note that this update is in the process of being verified, and may introduce other unforeseen issues. If you’d like access to this experimental update, please get in touch with our Customer Care team here: https://bit.ly/NI_support_kontakt (we already contacted some of you that already had contacted about on the issue)


    For those who wish to continue using the released version of Kontakt, the following workarounds may reduce the frequency of crashes:

    • Avoid using an external monitor if using a MacBook
    • Try an alternate connection (e.g. displayport / thunderbolt if using HDMI, or vice versa)
    • Adjust resolution or frame rate of external monitor
    • Use a different external monitor


    Additionally, early testing indicates that the crashes are less likely to occur on macOS 14.5, which is currently in public beta. However, no timeframe for this macOS update is currently available. You can access their beta here: https://beta.apple.com/


  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod
    Answer ✓

    This issue was solved with Sonoma 14.5.

  • lfry94
    lfry94 Member Posts: 5 Newcomer
    https://community.native-instruments.com/discussion/comment/159681#Comment_159681

    I am experiencing a kernel panic and crash as of today with my M2 Ultra and Samsung Odyssey G9 57" monitor. I am running Sonoma 14.5.

    Good news is the crash does not occur if I connect Kontakt 7.10.5 directly to my audio interface, but if set the output to any monitor (I have 3 including the G9) then my system crashes.

  • lfry94
    lfry94 Member Posts: 5 Newcomer

    My Mac is also crashing if I attempt to open the Choral plugin in my DAW (FL Studio), both AU and VST3 versions

  • lfry94
    lfry94 Member Posts: 5 Newcomer

    Mac is also crashing when opening Bite

  • lfry94
    lfry94 Member Posts: 5 Newcomer

    Same with Freak, Dirt, and Flair, I think all of the VST effects are crashing my Mac. I can prevent the instruments from crashing my Mac because I can select the audio output, but cannot do the same with the effects.

  • lfry94
    lfry94 Member Posts: 5 Newcomer

    Never mind, I spoke too soon. Kontakt 7 is crashing my Mac now, even when setting output direct to my audio interface. I tried deleting the Application Settings files and reinstalling Kontakt 7 but no luck

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod

    @lfry94 I've contacted you by email regarding this. All users that were affected reported the issue was solved with the Sonoma 14.5, my colleagues will need to have a deeper look in your system to see what's up on it.

  • F1ySyn
    F1ySyn Member Posts: 4 Member

    Hey Jeremy.

    Nothing fix from my side. Now the chance of panic reappearing is 100%

    This affects my work much more than any random panic attacks before. I can provide some logs so that your team can fix this bug.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod
    https://community.native-instruments.com/discussion/comment/164612#Comment_164612

    I've contacted you by email, my colleagues will need to have a deeper look in your system.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod
    edited July 15
    https://community.native-instruments.com/discussion/comment/160007#Comment_160007

    Hey was this issue fixed? We were in contact by email, I asked for some crashlogs and you never got back. Do you still need help?

  • Chris Gregory
    Chris Gregory Member Posts: 1 Member

    I also sent crash logs and didn't hear anything, and I'm still getting crashes.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod
    https://community.native-instruments.com/discussion/comment/165404#Comment_165404

    I just checked your request, last message was from us asking for the crashlogs. Could you get back to my colleague and send these again?

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