I need addditional help with download of NI products

TheVideoEditor

Hi,

I have tried all the suggestions support offered and still can not get a complete download of all my NI products - Very Frustrated!

If anyone knows where I can find an answer other than the usual support stuff, please let me know. I've had this product for over 2 years and can only use a small portion of it.

Is there a real human I can talk to?

Tim

Milos

Can you please elaborate your issue a little bit, sir?

TheVideoEditor

I'm installing on a new iMac my original KK Version 10 plus and upgrade to KK13. I keep getting "Installation Failed:..." (see enclosed). on almost every sound product.

Screenshot 2023-12-19 at 5.33.32 PM.png

I've completed all the suggested fixes, i.e., "Grant full disk Access", "trash any .iso files", restart computer, etc. Nothing seems to fix the issue.

mykejb

@TheVideoEditor Have you checked if Private Relay is turned on. That's been found to cause problems. Details here - Native Access Error Message: "Download failed" (macOS) – Native Instruments (native-instruments.com)

-- Mike