Feeling a little bit lied to over S88 MK3 stock

daylighthousekeeper

Hi everyone,

I purchased a Kontrol S88 Mk3 direct from the website on Friday - the item was in stock and had an estimated dispatch time of 1-2 days, with a delay to delivery of 5-7 days as I'm in the UK. I was expecting the status of my order to have changed to dispatched yesterday, but the order is still showing as "In Progress" which is pretty vague. So I visited the forum to see if anyone else is having issues with their orders, and I can see there's some significant delays with supply, and although customer support are saying that I should be patient, I do get the impression that we're not being given the full picture about the stock issues. I have had a look at the website and the S88 is now out of stock again. Other online retailers are pushing back their stock availability dates every day - musicmatter.co.uk for example had stock being available on the 11th, and then 14th, and then 18th, and now you go to their website and it's saying the estimated stock availability date will be the 19th Dec. I just get the feeling that we're being drip-fed information about the stock so that people don't dump the orders as they doubt they will receive them for Christmas (which lets face it a huge majority of these orders now will be Christmas presents)

Please can I get a guarantee that my order will at least be dispatched in the next couple of days? I am out of the country for a week leading up to Christmas, I need to know when to expect the delivery and everything just seems very vague and wishy-washy when it comes to actual communications. It seems like some people have been waiting since October to receive their S88's so what hope do I have of receiving my order before Christmas?

Thanks

Gareth

PoorFellow

https://community.native-instruments.com/discussion/19820/feeling-a-little-bit-lied-to-over-s88-mk3-stock

The only ones that can guarantee anything or give best estimates is customer support who are also to contact if you need to have some special arrangement (if possible ?)

Webshop & Orders support : https://bit.ly/NISupport_OP

I can call for at @Jeremy_NI , but I am afraid that he will only be able to give you a general availability statement . Last statement from Jeremy , as far as I know, says this (emphasize in bold by me) :

Hey all, some news regarding the S88 mk3 pre-orders made through NI:

• S88's are arriving early / mid December
• All preorders are being prioritised!
• European preorders will be fulfilled / shipped around Dec 11th
• Americas preorders can ben fulfilled/ shipped around Dec 13th

Jeremy_NI

@daylighthousekeeper My colleagues got back to your request yesterday (4152673) assuming it is about the keyboard, as I don't have access to the orders details.

"Thank you for reaching out to Native Instruments.

Your order will be dispatched as soon as possible. To the UK it can take a few days due to customs clearance."

If you need further confirmation or informaton please check your inbox and get back to my colleagues.

daylighthousekeeper

https://community.native-instruments.com/discussion/comment/115603#Comment_115603

I know and I feel like a proper Karen now after receiving the dispatch information yesterday afternoon. I should never have doubted NI! - hopefully my bolshiness hasn't pushed me ahead of anyone who has been waiting patiently for their order. Estimated delivery is going to be the 18th December.

Cheers,

Gareth

MartinHines

https://community.native-instruments.com/discussion/comment/115834#Comment_115834

There are some advantages to living in Europe.

We in the U.S. are hoping to get Kontrol S88 mk3s in the U.S. soon.

Simchris

Heh. Yeah. here in U.S. Sweetwater says it will be 'close thing' to ship to me in 2023. I just had my card charged for tax write off for this calendar year. S61 arrived a bit ago with zero drama. S88mk3 delayed "real soon now." Obviously the late October push didn't happen here. However, would prefer a little late and any hardware issue resolved vs being a lame duck.