Reaktor User Library downloads not working?

2

Answers

  • Sunborn
    Sunborn NKS User Library Mod Posts: 2,865 mod

    After checking the page code i found what cause the error (though i don't know how this happened suddenly).

    εικόνα.png

    The "Download" button code, redirects to an irrelevant, non-existing link.

  • skish3
    skish3 Member Posts: 1 Newcomer

    I tried on both my home (Mac) and work (Windows) computers, and downloads are not working for me either. I tried with three different browsers (Chrome, Firefox and Safari.)

  • Simpleton
    Simpleton Member Posts: 1 Newcomer

    @Sunborn Good job finding the cause of the issue. I hope it can get remedied soon.

  • colB
    colB Member Posts: 955 Guru

    @Matt_NI , @Jeremy_NI hey guys, this has been going on for some days now with no response from NI!

    Someone linked Nico_NI, but is seems he hasn't been active since January.

    It would be great if there was a better way to directly contact you all... like a list of active NI community leaison somewhere on the homepage!

    Or maybe someone representing NI who checks the Reaktor forum.

    Some sort of response about the User Library would be good too ;-)

    Cheers

  • Triphammer
    Triphammer Member Posts: 2 Newcomer

    Two days now still not working. Like others, I have tried all possible solutions. Logging in and out. Clearing my browser's cache. Trying several different browsers, pc's and even OS's. Nothing works. Very frustrating. At least I can take comfort in knowing it's not just on my end.

  • endrew
    endrew Member Posts: 1 Newcomer

    same for me! I tried also various links and plugin, none of them are working! When is it going to work again?

  • PCola555
    PCola555 Member Posts: 2 Member

    I concur, it's not working. It does not display a popup to say anything about needing to be logged in first. Wonder if there was some maintenance?

  • PCola555
    PCola555 Member Posts: 2 Member

    If it helps anyone else...developers or those looking to download something "right now" - you might be able to workaround looking at the source code of the page.

    It seems like the button for download gets the "#" like @Sunborn mentioned above. (href="#")

    like in this example:


    <script>

    downloadLinks[27099] = '/en/reaktor-community/reaktor-user-library/entry/download/?tx_niuserlib_niuserlib[file]=27099&tx_niuserlib_niuserlib[token]=<redacted>';

    </script>


    Cut and paste the '/en/reaktor-community/reaktor-user-library/entry/download/?tx_niuserlib_niuserlib[file]=27099 " etc after the main native-instruments URL and it worked.

  • T-A
    T-A Member Posts: 19 Member

    *** BUMP ***

  • daeus
    daeus Member Posts: 4 Member

    Thanks for workaround, I've logged this with support for now

  • Dalrn
    Dalrn Member Posts: 7 Newcomer

    I'm having the same problem. No downloads are working. :( Tried everything. Will also log with NI hopefully enough people complaining will get a fix.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,402 mod
    edited December 2023

    Hey all, yes, there's an issue with the download buttons in the Reaktor user library, it's already under the radar but we don't have an ETA yet for it to be fixed, trying to get some more info.

  • minimaltom
    minimaltom Member Posts: 3 Member

    Hi I'd like to download the Microcosmic Hologasm patch by Petty Vendetta but I don't understand how to do the workaround with the source code, would anyone kindly be able to give me the corrected link or show me how? I'm using Safari.

    Thanks

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,402 mod
    Answer ✓

    Hey all, the issue is fixed now, happy downloading!

  • Cool Breeze
    Cool Breeze Member Posts: 3 Member

    It does work again now, however I now notice a warning message to the right of the URL that says 'Pop-up blocked' shortly before the actual download link appears, so something is not quite right.

    popupblocked.jpg


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