Unable to re-activate Guitar Rig 5 after reinstall

Pawel_B

Hello everyone,

I have encountered problem with my Guitar Rig 5 Pro re-activation. It is being shown in my Native Access, but when I start GR5 I can run all the amps in the software in Demo version only. I do know Service Centre does not exist anymore. How I can use my program with full capacity? Please advice.

Pawel

Pawel_B

Hi Monochrome,

Thanks a lot for your reply. Indeed I was using Native Access 2 while trying to re-activate GR5. I had to uninstall NA2 and install NA1 instead. That solved the problem with Demo mode on my GR5.

Thanks for your tips. Have a good day!

Pawel

Monochrome

Are you using Native Access 1 (the old one) or Native Access 2?

If Native Access 2, try activating "Show discontinued products" under "Legacy Products" in the Preferences (File -> Settings...).

See also: https://support.native-instruments.com/hc/en-us/articles/4402377887121-My-Products-Are-Showing-As-DEMO-in-Native-Access

Pawel_B

Hi Monochrome,

Thanks a lot for your reply. Indeed I was using Native Access 2 while trying to re-activate GR5. I had to uninstall NA2 and install NA1 instead. That solved the problem with Demo mode on my GR5.

Thanks for your tips. Have a good day!

Pawel