Kontakt 6 not activated after crossgrade

soo
soo Member Posts: 2 Noise
edited March 29 in Native Access
스크린샷 2022-03-26 오후 4.20.59.png
스크린샷 2022-03-26 오후 4.21.40.png
스크린샷 2022-03-26 오후 4.21.55.png

I bought a Kontakt 6 (Crossgrade). However, it is not activated after purchase. Only Komplete Start exists in the serial number. I can't get Kontakt 6. Please solve it quickly. Please help, I am a student.

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Comments

  • Blindeddie
    Blindeddie U.S.A.Member Posts: 858 Saw
    Answer ✓

    Did you receive the emails about the purchase and follow all the directions included?

  • soo
    soo Member Posts: 2 Noise
    https://community.native-instruments.com/discussion/comment/10832#Comment_10832

    yes,,, All Sirial Number

  • Blindeddie
    Blindeddie U.S.A.Member Posts: 858 Saw

    What product do you own that qualifies you for the cross grade?

  • Nico_NI
    Nico_NI BerlinAdministrator Posts: 414 admin

    Have you tried simply restarting your Native Access?

    Let us know if Kontakt is still not activated, in this case we'd advise to reach out to our support.

  • EvilDragon
    EvilDragon CroatiaModerator Posts: 535 mod

    Moving to Native Access forum.

  • Kaiwan_NI
    Kaiwan_NI BerlinAdministrator Posts: 681 admin

    @soo usually when this happens, it's because you don't own any base licenses in your account that would fulfill a crossgrade. What's your base product when you bought this?

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