Kontakt 6 not activated after crossgrade

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soo
soo Member Posts: 2 Newcomer
edited March 2022 in Native Access
스크린샷 2022-03-26 오후 4.20.59.png
스크린샷 2022-03-26 오후 4.21.40.png
스크린샷 2022-03-26 오후 4.21.55.png

I bought a Kontakt 6 (Crossgrade). However, it is not activated after purchase. Only Komplete Start exists in the serial number. I can't get Kontakt 6. Please solve it quickly. Please help, I am a student.

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  • Blindeddie
    Blindeddie Member Posts: 1,559 Expert
    Answer ✓
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    Did you receive the emails about the purchase and follow all the directions included?

  • soo
    soo Member Posts: 2 Newcomer
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    https://community.native-instruments.com/discussion/comment/10832#Comment_10832

    yes,,, All Sirial Number

  • Blindeddie
    Blindeddie Member Posts: 1,559 Expert
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    What product do you own that qualifies you for the cross grade?

  • Nico_NI
    Nico_NI Administrator Posts: 1,124 admin
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    Have you tried simply restarting your Native Access?

    Let us know if Kontakt is still not activated, in this case we'd advise to reach out to our support.

  • EvilDragon
    EvilDragon Moderator Posts: 1,023 mod
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    Moving to Native Access forum.

  • Kaiwan_NI
    Kaiwan_NI Administrator Posts: 2,583 admin
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    @soo usually when this happens, it's because you don't own any base licenses in your account that would fulfill a crossgrade. What's your base product when you bought this?

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