I originally purchased the RX 10 Standard software from Izotope.com, but was never able to download or access my purchase, possibly due to having entered my email incorrectly (it should have been entered as flynnkevin804@yahoo.com but the address I entered was missing an n with flynnkevi804@yahoo.com). I tried submitting a trouble ticket to Izotope's service email support@izotope.com but was informed that this address isn't active anymore due to being bought out by native instruments. Izotope doesn't have an support channel staffed by anything other than automated bots so I'm not sure if I should be dealing with them.