Ghost touches knobs at s88 mk3

sanchar
sanchar Member Posts: 5 Newcomer
edited October 22 in Komplete Kontrol

Hello, I just bought s88 mk3, and I see strange issue.

When im playing with keys, or if keyboard not touched by me, screens reacts to "touches" to the knobs.

Can I reduce sensitivity to touch?

If you wipe it with a dry cloth for screens, the effect disappears for a while. But after I touch the handles myself, he comes back. This makes it difficult to use the browser because it constantly starts

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  • Chris_NI
    Chris_NI Product Team Posts: 53 mod

    Hi @sanchar

    Sent you a DM.

  • reffahcs
    reffahcs Member Posts: 848 Guru
    https://community.native-instruments.com/discussion/comment/109215#Comment_109215

    This has been brought up in another thread too, not necessarily uncommanded inputs, but accidentally touching the top of the control knobs while turning them. A handful of users have been asking for a sensitivity adjustment for the capacitive touch.

  • noumansaeed
    noumansaeed Member Posts: 11 Member

    I believe, you can adjust the sensitivity in the controls.

  • sanchar
    sanchar Member Posts: 5 Newcomer
    https://community.native-instruments.com/discussion/comment/109477#Comment_109477

    in what controls? can you provide some guide for this (((

  • reffahcs
    reffahcs Member Posts: 848 Guru

    I've been through every menu option on the S61 MK3 shortly after I got it. I have not seen any options.

    I wouldn't be surprised if there's some button combo to put it in developer mode though. I know if you hold the shift key down while powering on the Mk3 it will go through and do a little LED demo, but I haven't tried any other keys or combinations of buttons.

    I'll have to go through the firmware and see if there's a file or something that stores calibration values for the knobs.

  • Prawntoast
    Prawntoast Member Posts: 3 Member

    I also have this issue with my S49 Mk3 on multiple control knobs. Has an official fix been disclosed anywhere as I find it really distracting when working and 4 or 5 of the controls knobs are changing settings at random.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod
    Answer ✓

    @Prawntoast Please get in touch with our support here: https://bit.ly/NI_support_Kontrol

  • davinwv
    davinwv Member Posts: 23 Member

    This just started happening on my S61 MK3 that I bought shortly after launch. Wiping the knobs with an alcohol swab / lens wipe helps somewhat, but not permanently.

    I keep my studio pretty clean, but if tiny amounts of dust buildup on the knobs are causing this, then we need a sensitivity control.

  • Prawntoast
    Prawntoast Member Posts: 3 Member
    https://community.native-instruments.com/discussion/comment/136405#Comment_136405

    Done. We identified the supplied USB-C cable as the source of the ghost touch issues. Replacement has been sent by NI. 👍️

  • sanchar
    sanchar Member Posts: 5 Newcomer
    https://community.native-instruments.com/discussion/comment/139027#Comment_139027

    If I use usb-c cable from MacBook charger it will works? how did you find this issue and solution? Give some details please.

  • Prawntoast
    Prawntoast Member Posts: 3 Member

    I'm using a USB-c cable that I had already and the issue seems to have been resolved using that rather than the original cable supplied with the keyboard. NI are in the process of sending a replacement USB-c cable but it hasn't arrived yet so can't say whether or not that works or not.

  • sanchar
    sanchar Member Posts: 5 Newcomer

    I tried several different usb-c cables and none of them made a difference. All the same, knobs still develop reactions to touch when no one touches them.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod

    @sanchar You should get back to my colleagues with this information.

  • Larktongue
    Larktongue Member Posts: 3 Member

    I have the exact same problem with my new S88 MK3, so I'm looking for a solution too. I will contact customer support, but please Ni Customer Care, do post here if it is confirmed by you that the USB cable supplied by Ni with the keyboard is indeed the source of the problem or not? Thanks.

  • sanchar
    sanchar Member Posts: 5 Newcomer

    any news about this issue?

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