Native Access Plug-In Pictures missing

bobbyincide

Hello all! Yesterday when I loaded up Native Access I noticed all the icons/pictures for all my programs/plug-ins are missing. It's just a grey square with the initials for the plug-in like K7P for Kontakt 7 Player. Has anyone else had this issue? Thanks a lot!

rig

I do have the same problem.

I don't know when it started exactly since I'm not launching Native Access every day ;-) I haven't done any NI product related update recently. I'm on Windows 10.

The thumbnails are showing ok in Kontakt7 / Kontakt6/ Komplete Kontrol.

bobbyincide

https://community.native-instruments.com/discussion/comment/108161#Comment_108161

Same! The pictures show up in Kontakt 7 just not Native Access. The issue just start the other day. I have been doing some more reading and it looks like it may be a server side issue.

Grymt

Same problem.

Remco

Same problem, I'm on a Mac.