Can someone tell me what the NI support email is or how can I check a ticket status

Richard S · 2023-11-15T11:42:26+00:00

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I have tried to find this out for some time and it seems to not exist. I have been to the support page, and it just ask questions and tries to provide answers. Finally I found a way to open a ticket, even though it's not in the category of help I wanted. Now I cannot find any way to track that ticket.

My initial impression of the level of support provided, is that it's terrible. I can only assume NI, are hoping to make it so difficult for people, that they won't open tickets.

So NI, please tell me how I can check the status of a support ticket. What's the link, or do you not want anyone to know.

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red_nick

I don't know if they've changed it recently, but when I raised a ticket before I got an email with a request number

Richard S

Yes, I got that email although I could not find an appropriate category to use. However, that is all I have and other than the email, I didn't hear any answer from them. There also appears to be no way to track that support ticket, to see if they have received or answered it.

lord-carlos

Never used it, but I would guess you get an email if they answer you.

When did you raise the ticket?

Scoops

This might answer your question

Richard S

Oh dear, that's not good news.

Kaiwan_NI

Hi @Richard S you should get a ticket number right after raising a ticket but it's not possible to track the status right now.

I noticed that our support team responded to your ticket within 2-3 days of submission. Glad to see they were able to assist you with the issue. Closing this thread now.

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