Maschine MK2 encoder issue

TinyVince

Can someone explain how to fix this issue.

It occurs after a long period of non-use. I can't imagine that it's a hardware malfunction.

Shortly after a device update from v 23 to v 34,the right controls also worked mutually influencing each other.

But the problem disappeared again.

Exist a solution for this malfunction?

Native instruments maschine mk2 encoder issue..mp4.7z

Jeremy_NI

@TinyVince That does look like a hardwarw defect, please contact my colleagues here: ttps://bit.ly/NISupport_Hardware