To all new S88 MK3 customers on PC / Windows,
January 16th, 2024 Update [SOLVED]
We had identified an issue with the Windows driver for the Kontrol S88 MK3 that caused problems when updating the firmware with the Device Updater.
This issue has now been resolved with the latest Windows updates.
Please open your Windows Settings > Update & Security and make sure you install all available Windows updates. After these updates, the Device Updater works as expected and you can install the latest firmware. This article from Microsoft explains how to do this.
Please refer to our Knowledge base article for more help:
https://support.native-instruments.com/hc/en-us/articles/14229160390045
If you still run into issues, please get in touch with our customer support team, who will help you find a solution.
Your NI Team