S88 MK3 Windows Users - Read this before you try the initial FW Update!!!
To all new S88 MK3 customers on PC / Windows,
We have identified an issue with the Windows Driver for the S88 MK3, which will give you issues in updating the Firmware with the Device Updater, which is required to get it working once you unbox and register it in Native Access. *does not affect S49 MK3 or S61 MK3
We are working closely with Microsoft to resolve it.
Until then, we have a workaround in place with our customer support team for updating the initial Firmware on the S88 MK3 on PC / Windows systems.
You should also receive this email once you register the S88 MK3 in Native Access, but I have posted the text below, and please get in touch with Customer Support by following the link if you have a S88 MK3 and on a PC / Windows system (with no access to a Mac, as using a Mac would be the quickest & easiest way to update the Firmware until the new Windows Driver is released).
Thanks again for your patience while we get this Windows driver issue resolved.
We're writing to let you know that S88 keyboard users are currently experiencing issues installing the latest firmware on Windows.
We are very sorry for the inconvenience this is causing, and we are urgently working on a solution together with Microsoft.
Macs are unaffected, so if you have access, you could install the firmware this way. Alternatively, please get in touch with our customer support team, who will help you find a solution for Windows.
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