Komplete Kontrol MK2: Mixer button is not active

THOSC

I use Komplete Kontrol MK2 with Windows 11 and Ableton Live 11, all updates are up to date. When I put Komplete Kontrol on a midi track in Ableton Live, sometimes the view of the plugin does not come up on the screen of the MK2. Only when I click on the keyboard symbol in the Komplete Kontrol plug-in does the plug-in appear. Even more problematic, however, is that the MK2's mixer button is not active when using multiple midi tracks, although I should be able to mix Ableton Live via the midi controller. I have already switched the keyboard off and on and opened Komplete Kontrol standalone before. The mixer function used to work, but I don't know why it doesn't work now. Where could the error be?

AdelV

https://community.native-instruments.com/discussion/17392/komplete-kontrol-mk2-mixer-button-is-not-active

You can always reinstall Komplete Kontrol via Native Access, it can helps because when KK software is installing it has driver for keyboard. That's helps me a lot many times. The problematic aspect of Windows it sometimes drops drivers and manage to use hardware with defaults ones.

Jeremy_NI

@THOSC I see you submitted a request in our suppport, my colleagues will get back to you as soon as possible.