ISSUE: Kontakt 7.6 causing issues in Cubase 12.0.70

lahatte

Cubase 12.0.70.464 64bit 2023.9.24 1.08.47.199-freezedump.zip

See the attached crash dump file from Cubase.

This dump is happening when closing Cubase with Kontakt 7 on the last track (I don't know if that makes a difference).

But I also had a project with a track with Kontakt 7 in it where Cubase would hang while loading the project when it got to the point of loading that track. The only way I could get the project to open was to rename the Kontakt vst3 in my plugins folder file so that it could not be loaded, but I haven't tried to replicate that.

Jeremy_NI

You can get in touch here: http://bit.ly/NIsupport_kontakt and see if our specialists can reproduce the bug and file it or find the source of the issue if it's not a bug. Please include the result of our support tool to speed up things.

Sunborn

This dump is happening when closing Cubase with Kontakt 7

This can be avoided if you first close the project and then exit Cubase. It is always better practice (i don't know why, but based on experience) to exit the program without a project loaded on it.

Yet, still this is a problem and probably a bug, so i think it is best to contact the NI technical team and report it. They should know how to read the dump file too (it is most probably that only very few forum members can read those...).

lahatte

I thought they monitor this forum? It would be nice if there was some indication here on how to contact them directly. Thanks.

Sunborn

https://community.native-instruments.com/discussion/comment/96663#Comment_96663

The forum is monitored by NI admins, however they are not the technical team. They just inform the technical team or who ever else need, however they are not here night and day, 24/7, as you can understand. Either way, the correct way to contact with a company it is not through a forum, but through their official support:

https://support.native-instruments.com/hc/en-us

lahatte

Thanks. Still, no obvious "bug report" link, but I'll try sending to the generic support email.

Jeremy_NI

You can get in touch here: http://bit.ly/NIsupport_kontakt and see if our specialists can reproduce the bug and file it or find the source of the issue if it's not a bug. Please include the result of our support tool to speed up things.

lahatte

https://community.native-instruments.com/discussion/comment/98706#Comment_98706

That page just gives me a spinning wheel.

MartinHines

https://community.native-instruments.com/discussion/comment/99752#Comment_99752

When I click the link, it works

Jeremy_NI

@lahatte Just checked again, this typeform is functional, at what point do you get the spinning wheel?

I see 2 tickets from you where my colleagues responded, ticket 4072547 about "Section size bare cursor area is too wide, covers" where my colleague got back to you on Tuesday and another one regarding the subject of this thread., 4072536 where my colleague replied on Saturday and waiting for a reply. Please check your inbox, spam, filters, etc...

lahatte

https://community.native-instruments.com/discussion/comment/99887#Comment_99887

https://community.native-instruments.com/discussion/comment/98706#Comment_98706

Hi,

Yes, I got in finally. I forgot to go back and remove that post.

Thanks.