How can a unresolved ticket get closed

How can this be?
Comments
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Maybe they replied, itb went to your spam, so due to inactivity it was closed?
Just a guess but usually that is what happens if people don't actively check. You can try and follow up.
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Hey @Scoops My colleagues got back to you on the 8th of September (1 day after your request) with the following answer:
We apologize for the inconvenience in the customer account section.
iZotope.com is currently undergoing some construction and we are working on getting all features back into the account section as soon as possible.
Thanks for your patience!
Sincerely,
Your Support team
Did you get the email at all? Please check spam, filters, etc..After 8 days without a reply, tickets are closed but you should be able to re-open it if you reply to it.
There's a dedicated KB article from Izotope regarding the recent account issues: https://support.izotope.com/hc/en-us/articles/13493836678685
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@Jeremy_NI Sorry but your answer is an incredibly foolish one, and is reflective of the rock bottom low rating I see on the Better Business Bureau web site. What am I suppose to answer? Where am I suppose to answer? Most companies have a ticket system I can log. Where's the ticket system I can log into?
All you are doing is closing a ticket to make yourself look good, and anger the customer
If you look, the issue is NOT RESOLVED
I seriously question NI's capabilities.
So you site a KB. Those are some majorly serious issues, and it's been a really long time.
When will this get fixed?
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Sorry if my reply sounded foolish. I totally understand your frustration.
You should still be able to reply to the email my colleagues initially sent, this several days after it was automatically set to solved. Your ticket was automatically set to solved because you didn't get back to my colleagues, that doesn't mean the issue is solved. I should add that from a support point of view, the truth is they can't offer more help at the moment.
I will try to find out if we have an ETA for a fix with the missing purchase history in the Izotope account.
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