Pitch & Mod wheel no longer working S61 Mk2 controller

Barry Thompson
Barry Thompson Member Posts: 2 Newcomer

For the second time both Pitch and Mod wheels no longer function. This happened originally about 8 months ago, whilst unit was under warranty. Repaired by NI.

NOw it's happened again outside the warranty. I've tried different cables, ensured the controllers aren't mapped to a different CC, and also used MIDI-OX to confirm none function (all other keys, pots, pedals,etc show responses)

The touchstrip still works, so I've mapped that as an alterntaive mod wheel.

Any ideas if I can buy spares, or if this could be a loose internal connector /ribbon cable. Certainly appears a hardware fault (again) as no response shown on KK controller mapper either


  • JesterMgee
    JesterMgee Member Posts: 2,129 Expert

    Seems rather strange for the exact same issue to occur for you and be it hardware, especially since I have not seen this as a common issue reported (or even recall ever seeing it reported on the forums).

    Unlikely the actual wheels would be faulty since they are just potentiometers and pretty robust. Could be a connection if both have stopped working but you would have to popen and inspect.

  • Barry Thompson
    Barry Thompson Member Posts: 2 Newcomer

    Thanks for the reply Jester. Before I open her up (done it before, lots of booby traps with very short ribbon cables, etc) have I exhausted the tests? I would imagine running MIDI-OX, without any DAW or VSTs running kind of proves it's hardware related ? Is there a "reset to factory default" for the actual keyboard for example ? Could my software have changed the CC output channel (I did check and all looks good in Kontakt controller (i.e. mapping). I presume MIDI-OX would just be registering any potentiometer movement and responding. All other pots operate as normal. Just hoping there's an another option to explore, or whether it's gotta be a hardware cause. Thanks in advance

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 7,131 mod

    @Barry Thompson If both wheels do nothing in MIDI-OX, especially the pitch wheel, it definitely like a hardware issue (again, sadly). The definitive test is to try the keyboard on a different computer, then again contact our hardware department: https://bit.ly/NISupport_Hardware

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