Pitch & Mod wheel no longer working S61 Mk2 controller

Barry Thompson

For the second time both Pitch and Mod wheels no longer function. This happened originally about 8 months ago, whilst unit was under warranty. Repaired by NI.

NOw it's happened again outside the warranty. I've tried different cables, ensured the controllers aren't mapped to a different CC, and also used MIDI-OX to confirm none function (all other keys, pots, pedals,etc show responses)

The touchstrip still works, so I've mapped that as an alterntaive mod wheel.

Any ideas if I can buy spares, or if this could be a loose internal connector /ribbon cable. Certainly appears a hardware fault (again) as no response shown on KK controller mapper either

JesterMgee

Seems rather strange for the exact same issue to occur for you and be it hardware, especially since I have not seen this as a common issue reported (or even recall ever seeing it reported on the forums).

Unlikely the actual wheels would be faulty since they are just potentiometers and pretty robust. Could be a connection if both have stopped working but you would have to popen and inspect.

Barry Thompson

Thanks for the reply Jester. Before I open her up (done it before, lots of booby traps with very short ribbon cables, etc) have I exhausted the tests? I would imagine running MIDI-OX, without any DAW or VSTs running kind of proves it's hardware related ? Is there a "reset to factory default" for the actual keyboard for example ? Could my software have changed the CC output channel (I did check and all looks good in Kontakt controller (i.e. mapping). I presume MIDI-OX would just be registering any potentiometer movement and responding. All other pots operate as normal. Just hoping there's an another option to explore, or whether it's gotta be a hardware cause. Thanks in advance

Jeremy_NI

@Barry Thompson If both wheels do nothing in MIDI-OX, especially the pitch wheel, it definitely like a hardware issue (again, sadly). The definitive test is to try the keyboard on a different computer, then again contact our hardware department: https://bit.ly/NISupport_Hardware