Playbox as a part of a bundle is not valid ground for a crossgrade Komplete 14

Mrsn

I think it should be clearly stated when you're buying crossgrade to Komplete 14 that if you have for example playbox as a part of a bundle it's not possible to use it for crossgrade.

In my opinion it's not clear enough while buying

Jeremy_NI

FYI @Mrsn had bought The Music Essential Bundle, which is not a valid base product for a Komplete Corssgrade even if it includes Playbox. Only if you buy Playbox as a single products, it will allow you to Cross grade to Komplete 14 or Komplete 14 Ultimate.

LostInFoundation

That’s what they answered you about your problem with Komplete 14 crossgrade?

Frankly, you are more than right. I hope at least they gave you a refund, since it says “registered users of” and that you must own one of the required products.

Nowhere is stated how you must have bought it. You ARE a registered user and you DO own it.

Probably is due to the recent offer they did for the small bundle at 49€, which was a very low price. But in any case they should have thought about it and specify in the crossgrade what you are saying

Mrsn

Yeah it feels a bit scammy. I had to open new support ticket asking for a refund, so I still don’t know if I can get a refund

Mrsn

Is it possible to get official interpretation and reasoning?

Jeremy_NI

FYI @Mrsn had bought The Music Essential Bundle, which is not a valid base product for a Komplete Corssgrade even if it includes Playbox. Only if you buy Playbox as a single products, it will allow you to Cross grade to Komplete 14 or Komplete 14 Ultimate.