Upgraded Kontakt 7 Player To Full But Not Showing

wagtunes

I have gone through this site and this seems to be a common problem. I just paid my $99 to upgrade to full Kontakt 7 because I have Komplete 11 so am eligible. When I go to Native Access, it only shows Kontakt 5, Kontakt 6 Player and Kontakt 7 Player. I already went through the steps in another post here and deleted the Native Access XML file and went through all the other steps and restarted my PC and restarted Native Access. Same problem. I read later on in the article that the tech had to manually register the product because, for some reason, Native Access was not. So, can you please do this for me? What information do I have to give you in order for you to do this?

Monochrome

You should get in touch with NI's Support Team:

• https://support.native-instruments.com/hc/en-us/sections/360000092577

wagtunes

I already did that but did it again in more detail as there are additional problems I won't get into here. All I know is this has been a nightmare from beginning to end and I've been a Native Instruments customer since 2014.

Jeremy_NI

@wagtunes Sorry to jump in so late after the party. I hiope you found the solution to your issue. If not, it could be this issue that has been affecting a lot of other users: Only Kontakt 7 Player / Reaktor 6 Player shows up in Native Access