Kontakt libraries vanished from Native Access and my NI account

things_are_missing

I've lost the The Grandeur, The Gentleman, The Maverick and Session Strings 2 in Native Access as well as on the Native Instruments website, where they're no longer listed under products I own. I have proof of purchase and everything worked just fine for several years, now I can only load the demo version. How do I fix this?

ni purchase 2.png

kontakt.png

kontakt 2.png

Monochrome

You cannot lose products just miraculously, so there has to be a reason for their disappearance. If you didn't sell anything (via license transfer) as Vocalpoint suggested, then that's a reason less. Problem is: We don't and can't know.

Bottom line is: Contact NI's Support Team - only they can help you figuring out what happened:

• https://support.native-instruments.com/hc/en-us/sections/360000092577

Vocalpoint

Almost feels like you are leaving some major "changes" out of the mix here.

Q1: When was the last time everything WAS available and working correctly?

Q2: What NI acct are you using?

Q3: Did you buy anything (or SELL anything) recently that may acct for the changes.

The 2nd and 3rd screencaps look like exactly what you would get as a new Komplete Start User - which makes me think your 2019 purchases are under a different account "kompletely".

VP

things_are_missing

It's been fixed, explanation was "old account"

Monochrome

You cannot lose products just miraculously, so there has to be a reason for their disappearance. If you didn't sell anything (via license transfer) as Vocalpoint suggested, then that's a reason less. Problem is: We don't and can't know.

Bottom line is: Contact NI's Support Team - only they can help you figuring out what happened:

• https://support.native-instruments.com/hc/en-us/sections/360000092577

things_are_missing

Thanks, I did, it's been solved.

Monochrome

I, sadly, saw your edit only after I posted - my apologies!

Glad to hear that it got fixed for you, though 🙂