MacBook Pro m2 doesn't recognize Komplete kontrol s88 MkII

Anancha · 2023-07-11T13:30:52+00:00

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Hey there,

I recently bought a new MacBook Pro (m2 chip) for mobility reasons but im unable to connect my Komplete Kontrol S88 with it. I already bought a usb A to usb C adapter but the MacBook still doesn't recognize the Keyboard. When I open the Audio-Midi-Setup App, the device is not shown there. It is also not shown under the system settings. Does anybody know why or what I should try? The firmware is already on the newest version and I already downloaded the additional software like Komplete Kontrol etc.

Thanks in advance!:)

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Jeremy_NI

No news from you for a while. We’re closing this thread now. If you still need assistance on that topic, please get in touch here: http://bit.ly/NIsupport_KKontrol

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PoorFellow

Have you tried the standard trouble-shooting guide ?

My Native Instruments Hardware Device is Not Recognized :

https://support.native-instruments.com/hc/en-us/articles/4410096148113

Especially be sure to also check that the NIHardwareAgent or NIHostIntegrationAgent services are running in the background and that you are using latest version of Native Access 2 / 3 for Apple Silicon :

https://www.native-instruments.com/en/specials/native-access-2/

https://www.native-instruments.com/en/support/downloads/

Jeremy_NI

@Anancha Also check this article: My KOMPLETE KONTROL Keyboard Does Not Start

If that and what @PoorFellow wrote earlier did not work, try the keyboard on another computer, if it behaves the same then it's most probably a hardware issue, then get in otouch with our hardware department: https://bit.ly/NISupport_Hardware

Jeremy_NI

No news from you for a while. We’re closing this thread now. If you still need assistance on that topic, please get in touch here: http://bit.ly/NIsupport_KKontrol

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