Newbie Q - Setting up Traktor Kontrol S2 MK3

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Lisa8786
Lisa8786 Member Posts: 3 Newcomer
edited July 2023 in Traktor Software & Hardware

Hey. Hoping someone can help with this please:

I've just set up Traktor Kontrol S2 MK3 on my Windows 11 laptop with AMD Ryzen 7 5700U processor. I've installed the Traktor DJ2 software. For some reason, I had the option to install Traktor Pro3 also, so I installed that too. I have 2 problems:

When I connect the Hardware via USB it lights up for a second and then goes dark

When I click either of the software options, I just get general information about the software, rather than being able to open it (screenshot below)

Any help appreciated as I feel like either something is broken, or I'm missing something very obvious!

Thank you,

Lisa


Screenshot 2023-07-03 224701.png


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  • Markovicz
    Markovicz Customer Care Posts: 381 mod
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    Hi @Lisa8786,

    welcome to Traktorland! Lets have a closer look at your topics:

    1. The S2 comes with both a Traktor DJ 2 and Traktor Pro 3 license. The latter is the way more versatile and powerful tool whereas the first is more basic (a free product btw).
    2. It may be not 100% intuitive, but you cannot launch Traktor from Native Access - this tool is for Installation and Registration only. You will find the applications in your Programs folder -> Native Instruments -> Product Name
    3. Once you have started Traktor, please connect the S2 again.

    What's happening then?

  • Lisa8786
    Lisa8786 Member Posts: 3 Newcomer
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    Hey Mark

    Thanks for getting back to me so quickly.

    I've launched Traktor now, and connected the S2 again. The lights are staying on which is good, but when I go to play a track, nothing happens in either the software or the hardware. I've tried switching between both. I also added a driver (I think) in audio settings, but that didn't make any impact.


    Screenshot 2023-07-04 105118.png

    I'm also connected to Beatport streaming and accessing their library that way, to source tracks.

    Screenshot 2023-07-04 105256.png

    Looks like I'm nearly there but just need the tracks to play.

    Thanks for any advice you can give here!

    Lisa

  • Markovicz
    Markovicz Customer Care Posts: 381 mod
    edited July 2023
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    Hey Lisa,

    thanks for posting these screenshots, they provide the necessary insights: your audio settings are not yet set accurately. You can easily read this from the red speaker symbol in the top row, which indicates a missing audio device.

    So the Preferences page provides two menus:

    1. Audio Device - please select "Traktor Kontrol S2MK3 (ASIO)" here.
    2. Built-In Soundcard - please select the actual onboard sound card of your PC (on Windows, it is mostly "Realtek High Definition Audio".

    This way you should be ready to go.

  • Lisa8786
    Lisa8786 Member Posts: 3 Newcomer
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    Hey again Mark,

    Up and running now, so I should be good from here. Thanks so much!!

    Lisa

  • Markovicz
    Markovicz Customer Care Posts: 381 mod
    Answer ✓
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    https://community.native-instruments.com/discussion/comment/82927#Comment_82927

    Great, so enjoy the ride!

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