My user files/kits are missing

KILLABUTCHA
KILLABUTCHA Member Posts: 2 Newcomer

My user files/kits aren't showing up in the library and when I try to add them back in, It says an entry with the same location already exists in the library. please choose a new location.

Please help me.

Im using Maschine 2.17.4

Mac mini

Apple M-1

16GB

Ventura 13.4

Thanks

Answers

  • LostInFoundation
    LostInFoundation Member Posts: 3,176 Expert
    edited June 15

    Are you sure you are in the user tab? Were them showing up there before and now they disappeared or you just never found them?


  • KILLABUTCHA
    KILLABUTCHA Member Posts: 2 Newcomer

    I’ll send you a picture when I get home. I have 10 or more and one day when I went in to finish a project, and they were gone.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 7,045 mod

    If it's not the user vs factory library like @LostInFoundation suggested you could try this:

    Reinitialize the MASCHINE Database

    1. Go to the following location on your computer:
    2. Macintosh HD > Users > *Your User Name* > Library > Application Support > Native Instruments
    3. Note: The User Library folder is hidden. See this article for instructions to access hidden macOS folders.
    4. Search through the Native Instruments folder at this location to find the Maschine 2 folder.
    5. Delete only the Maschine 2 folder found here.
    6. Note: Deleting other NI product folders could result in unexpected behavior with other applications.


  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 7,045 mod

    @KILLABUTCHA Did resetting the database help? Do you still need help on that issue?

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