This is a specific discussion for those who have or have had this annoying problem. I would like for those who have, to check what they have done, and take a survey of what circumstances this problem rears its ugly head,in their specific case.
I noticed pops that sound like a bad LP record, randomly happening, when listening to output on my Komplete Audi 1, no matter what is being played, be it input signal, output from any source, including all DAWs, mp3s, YouTube, etc. Whether the output source is Speakers or headphones. This problem has been reported pertaining all Komplete Audio series. But not everyone experiences this. As a matter of fact, only a small number compared to all Komplete Audio owners. This reported clicking and popping seems to have no effect on actual recording results, except if you listen back from the so called "offending" Komplete Audio device. This seems to be an unsolved problem in other forums also, when you do a search. Please refrain from skipping ahead and giving your suggestions. I am not asking for suggestions. Only answers from others who have experienced this problem.
I've done extensive troubleshooting, and listening/ reading the advice others send out to those who have this problem. Most who apply the different avenues of advice still have the problem. This is what I've trouble shooted / shot so far:
1.) Try a different cable. I have many cables, and I've tried them all. No change in problem. 2.) Try a powered USB hub. Conversely: DO not use a USB Hub. Both = No difference. Also try different USB sockets. And if you have USB C, try that. Nopes! 3.) Try changing specific settings/prefs, either in computer or NI products, or both. This was by far the most varied, and complicated section of suggestions offered. Including manually overwriting basic programing instructions. Nope, same no good results most everyone with this problem has. My personal trouble shooting findings: 4.) Possible RF interference. Lighting fixtures, appliances, electrical switches, or electronic sources too close. Nope, didn't solve. 5.) As mentioned above, the pops weren't recorded. The random intervals of the popping, were not identical in listening to the recording through the Komplete Audio interface.. While recording from any source, say for instance, Komplete Kontrol keyboard, I hear occasional clicks and pops. Listening back with headphones, there are no clicks and pops in the same places during recording. If I play the music back from the computer's speakers, or using headphones direct to PC without using Komplete Audio 1, No clicks. Perfect! 6.) Final findings. When I hooked my Komplete Audio1 to my Desktop PC, instead of my new laptop. It worked flawlessly! With Any cable, with or without USB hub, No special preferences/ settings, No RF disturbances. Just plug and pray!
Rereading the complaints, I found many of them were from NEWER PC Laptop users. I have a brand new, ultra capable laptop, I use for photo, video and audio production only. The popping happens only with this new laptop. I believe this problem is with modern Laptops. Some complaints come from users who had no problems if they went back to their older laptop. I believe this is NOT a brand problem. But a modern component that new laptop makers use that injects noise into the USB interface.
To those who experience this problem; Only you can add to these assumptions of mine. If you are struggling with this bad problem, what are your findings, compared with mine? It is not a Native Instrument problem. But, beyond that, Laptop companies try to play the blame game. Maybe we can add up our findings.
If you had this problem, and found the solution, please let us know. But please, if you have never had this problem, there have already been seeming endless solutions offered by "experts", in other forums, that don't work. I am not looking to rehash suggestions.
Mainly, if you have this problem, what kind of computer are you using? What brand? Do you have another computer you can try it out on? Do you find the same outcome as I do? Any input on this from you, may help shed some light on the subject. I certainly appreciate your input!
