I purchased an S88Mk2 with included Komplete 14 Standard. I'd already downloaded the small blizzard of apps that the ecosystem requires and begun to get my head around their poorly explained and overlapping roles and even managed to get the free instruments I'd acquired to load into Logic, despite numerous crashes.
The S88 arrived and I registered it and started to download the various items included in the offer (mainly K14 Standard) and when a few were downloaded and installed I plugged in the keyboard and after a bit of fiddling some of the instruments briefly showed up but then.... they didn't. Komplete Access showed them as being in DEMO mode so I followed the ambiguous and poorly worded prompts to register (again) trying both the keyboard serial number and the serial numbers for the individual products as shown on the NI website - because the Register button in Access doesn't make it clear which is required.
No joy. Still Demo only and nothing showing on the keyboard, which remains instrument free. I google stuff and follow all the support suggestions. Access then gets stuck on Loading, so I google that, and it says to reinstall. I do that. All the K14 Standard instruments are still in Demo mode and will not respond to serial numbers.
Seriously. Really. Does anyone ever get this stuff to work? I mean, everything else on my Mac works first time. The Komplete interfaces look and behaves like ported legacy stuff. I'm sure the sounds are amazing but really, in 2023, this?