Cannot Login to Native Access - "Too Many Requests."

Julesman
Julesman Member Posts: 6 Member
edited October 2024 in Native Access

Attempting to sign in to Native Access 3.3.1 on Win 11 and I'm seeing this error :

image.png

It looks like either you haven't paid your cloud service bills, or the web service supporting Native Access backend needs to be scaled up.

JD

Best Answer

  • Rich_NI
    Rich_NI Customer Care Posts: 173 mod
    Answer ✓

    Hi @Julesman

    We have been experiencing some issues on the backend today with our authentication system.

    I was just told that the issue should now be resolved.

    Please restart your computer (as this will generate a new auth0 token for NA), then try logging in to Native Access again.

    Are you now able to log in as expected?

Answers

  • Rich_NI
    Rich_NI Customer Care Posts: 173 mod
    Answer ✓

    Hi @Julesman

    We have been experiencing some issues on the backend today with our authentication system.

    I was just told that the issue should now be resolved.

    Please restart your computer (as this will generate a new auth0 token for NA), then try logging in to Native Access again.

    Are you now able to log in as expected?

  • Julesman
    Julesman Member Posts: 6 Member

    Thanks for reaching out.

    No luck with Native Access as yet, still not authenticating.

    Also cannot login to Native Instruments website because it looks like auth.native-instruments.com cannot be resolved. I assume it's offline?

    image.png

    Regards... JD

  • Julesman
    Julesman Member Posts: 6 Member

    All working now...

    Thanks... JD

  • Rich_NI
    Rich_NI Customer Care Posts: 173 mod

    Great, glad to hear it. Thanks for letting us know.

    Have a nice day

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