maschine mk3 serial number error

adhzee

bought a brand new maschine mk3 off of sweetwater. i got it in the mail earlier and when i enter the serial i get “an error has occurred processing your serial”. any help? i didn’t buy the item from my native instruments account so surely that has nothing to do with it right? i’m just asking here because i heard the customer support wait times are long..

Jeremy_NI

For this kind of issues please contact our registration support here: https://bit.ly/NIsupport_RA

For this kind of errors, changing Native Access version does not make much sense.

LostInFoundation

It doesn’t matter if you didn’t buy it from your NI account (and therefore NI site).

What it should do now is exactly registering it to your account once you put the serial in Native Access.

But Native Access lately is in a big mess…

adhzee

https://community.native-instruments.com/discussion/comment/66877#Comment_66877

yeah no idea why this is going on. any other hard wares or software run as soon as i enter the serial. i literally just bought this and want to enjoy it while i have time off but i’m not finding much information on it on google and i’ll probably have to wait days for support to reply

LostInFoundation

https://community.native-instruments.com/discussion/comment/66878#Comment_66878

If you want you can try to install previous version of NA to see if it gets better (as they suggest in this thread to give an alternative to the malfunctioning of latest releases:

https://community.native-instruments.com/discussion/12282/problem-with-guitar-rig-5-2-2-and-native-access-3-3-0-guitar-rig-5-in-demo-mode

You can find the installation files at the end of first page or in the NI site:

https://support.native-instruments.com/hc/en-us/articles/360000407909-Native-Access-Legacy-Installers-for-Older-Operating-Systems

Jeremy_NI

For this kind of issues please contact our registration support here: https://bit.ly/NIsupport_RA

For this kind of errors, changing Native Access version does not make much sense.

nickmjones

I’m having this exact issue. So far, I’ve received the same email reply from support five times. I keep sending them the info they’re asking for but still no email acknowledging it. Coincidentally I purchased mine from Sweetwater as well.

Jeremy_NI

@nickmjones It seems you were able to contact my colleagues and the issue is fixed now.

(sub)Version

https://community.native-instruments.com/discussion/comment/72000#Comment_72000

Hate to break it to you but it's not. I bought a brand new maschine MK3 2 hours ago and im getting the exact same problem

Jeremy_NI

https://community.native-instruments.com/discussion/comment/84522#Comment_84522

Well, these issues are usually down to specific serials and user accounts, so the issue was fixed for this user. I see that you already contacted my colleagues, they will sort it out.