maschine mk3 serial number error

adhzee Member Posts: 3 Newcomer

bought a brand new maschine mk3 off of sweetwater. i got it in the mail earlier and when i enter the serial i get “an error has occurred processing your serial”. any help? i didn’t buy the item from my native instruments account so surely that has nothing to do with it right? i’m just asking here because i heard the customer support wait times are long..

Best Answer

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 7,655 mod
    Answer ✓

    For this kind of issues please contact our registration support here:

    For this kind of errors, changing Native Access version does not make much sense.


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