NI Sends Purchase Confirmation to Wrong Email
Hello. My current working email address is "[email protected]". This current working email address is correctly displayed when I navigate to the NI My Account web-page.
Yesterday I purchased (online) an upgrade of a NI software product. At the end of the transaction, the web-page displays a notice saying that the purchase confirmation will be sent to email address "[email protected]" - an old email address of mine that is no longer active, and for which I no longer have access.
So I would like confirmation of this particular purchase, but more importantly, I would like NI to have my correct current working email address in their servers (for software activation, etc.).
How do I get word to NI that they are sending communications to the wrong email address and get them to send communications to the correct email address?
What I have tried to do:
- first I tried to enter a question in the Search Support Topics on the Support web-page. None of the resulting answers involved NI using an incorrect answer.
- I next tried the Support Wizard. After answering a couple of the questions posed by the Support Wizard, a get an option to query a new topic or "contact Support directly". When I choose the option to contact support directly, the Wizard simply ends - there is no instructions on HOW I should contact support directly.
- Chat Support - the notice on the Support web-page is that because of the large number of inquiries, Chat Support is no longer available, and the support team will only answer inquires from the Solution Wizard. I already tried the Wizard which was not helpful nor was there a way to pose my problem directly to Support.
What should I do to get my purchase confirmation and to get NI to use my correct email address?
- All Categories
- 21 Welcome
- 755 Hangout
- 73 NI News
- 357 Tech Talks
- 1.6K Native Access
- 7.3K Komplete
- 938 Komplete General
- 1.7K Komplete Kontrol
- 2.7K Kontakt
- 661 Reaktor
- 231 Battery 4
- 399 Guitar Rig & FX
- 264 Massive X & Synths
- 395 Other Software & Hardware
- 3.1K Maschine
- 23 Sampling Room
- 3.8K Traktor
- 3.6K Traktor Software & Hardware
- Check out everything you can do
- Create an account
- See member benefits
- Answer questions
- Ask the community
- See product news
- Connect with creators