Maschine MK3 does not work.

Similaun · 2023-03-12T11:19:23+00:00

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Hello all,

I bought Maschine MK3 and can't get it to work. I already logged a ticket with Native Instruments but did not get a reaction yet. Here some details about by laptop and what I tried so far:

Laptop: Dell, Windows 10 pro, Processor 11th Gen Intel(R) Core(TM) i7-1185G7 @ 3.00GHz 1.80 GHz, RAM 16GB.

I already followed all steps below:

The only possible issue I could find is that I have USB 3.0. And its strange that the 'Maschine MK3 updater' says I have installed firmware 1.4.6. and that the update would contain firmware 1.4.5

Does somebody have a possible solution? Ant suggestions on what to try?

Thanks

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jt maher

Careful: Had that same exact Dell laptop running windows, and one day as I was turning off the MK3; the laptop blue screen of deathed me ultimately rendering the laptop unusable. Was never able to get my laptop working again.

kb420

https://community.native-instruments.com/discussion/comment/58594#Comment_58594

Ok. Fair enough. I have a Komplete Kontrol S49 that had the same problem you are having now, and changing the USB cable solved it. But, this was only a suggestion. I hope you eventually solve the problem.

Similaun

Hi all,

I got response from NI support. They pointed out a couple of things, which I already tried but also one thing which I did not try yet. Since I already brought Maschine back to the store I can't try it out, but when someone else has this problem and tries to solve it reading this community discussions, here the possible issue and solution:

The issue may be caused by the F-Secure Client Security. Could you try disabling that and then restarting your computer?

Gspot247

Go to your motherboard manufacture website update usb3 drivers from there or any outdated motherboard drivers, even have your bios up to date including any chip set drivers etc.

do not interrupt any motherboard installs bios etc, I would def start with this.

good luck.

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