TRAKTOR PRO PLUS LICENCE WARNING BUT MY SUB/LICENCE IS UP TO DATE

davidjohndunne

I have booted up Traktor this morning and have got a warning saying that my Traktor Pro Plus licence can not be updated and my subscription has expired. However, this is not the case - When I go into traktor preferences, it shows that my sub is active. I have checked in Native Access and my licence numbers are all registered and my subs are up to date with my next payment not due until the 25th March. If I go into my account on the wesbite, everything is up to date and all products are registered. (I use an S3 controller with my Macbook to run Traktor and the s3 serial is registered).

I have tried restarting Traktor several times and I have tried rebooting my macbook and also then restarting Traktor. My version of Traktor PP is also up to date - updated it this morning

The warning states that my sub will expire in 10 hours and I have a gig tonight.

I have logged a ticket but I am aware that replies can take some time to come through from my past communications. Does anyone else have this problem and/or a solution, please?

Thank you.

David

g.rossen

I had the same issue, reinstalling the Traktor Pro Plus software in Native Access solved it for me.

Stevan

It happens after the update ever since the PLUS was introduced. Simple restart of Traktor fixes that error message :)

This is PC and Mac "issue".

davidjohndunne

Hi, Stevan - Thanks for responding. I've tried closing and restarting Traktor several times, and even have closed Traktor, closed down the macbook, then restarted that AND then reopened Traktor, but it still comes up with the same "warning"

fsiracusa

I am having the same issue and it just started. I am running Traktor 3.7.1.337 and do not want to upgrade to Traktor 3.8 yet.

g.rossen

I had the same issue, reinstalling the Traktor Pro Plus software in Native Access solved it for me.

davidjohndunne

https://community.native-instruments.com/discussion/comment/56604#Comment_56604

BINGO! That worked! Thanks so much!

fsiracusa

https://community.native-instruments.com/discussion/comment/56604#Comment_56604

Perfect, thanks for the tip!