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NI plugins Serial/Activate issue after re-install

JUN Member Posts: 5 Sine
edited March 9 in Native Access

Hello guys,

I recently had a hard drive crash and had to re-install Windows 10, Cubase/Reaper and all my plugins...

Now that I have re-installed everything I just have one annoying problem with NI plugins.

When I open some current projects with loaded NI plugins I got this message: "You haven't entered a serial number yet. Please use the service center..."

When I try to activate I got this other error message (see pictures)

Wasn't Service center something before Native Acces ??

How can I resolve this?

Thanks for any help



  • Kaiwan_NI
    Kaiwan_NI Administrator Posts: 1,852 admin

    Hi @JUN looks like you've been in touch with our support team already. Were the issues solved after re-installing reaktor 5 in the latest version of Native Access?

  • JUN
    JUN Member Posts: 5 Sine

    Hi @Kaiwan_NI , indeed I've been in touch with support team and I have followed every steps but still I have this message asking to activate when I open Reaktor 5. In fact it's a bit worst now because, before I was asked to activate when I loaded an instrument but now I got this immediatly after I open Reaktor 5....

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