transfer ID format is not correct

Enrico Sartini
Enrico Sartini Member Posts: 1 Newcomer
edited February 2023 in Tech Talks

H

i all, I bought a second hand kontrol s4 mk3 and I would like to import it into my account, but when I have to import it I get this message.."transfer ID format is not correct" what should I do? Thank you.

schermata-2023-02-22-alle-19-56-47.png


Best Answer

  • D-One
    D-One Moderator Posts: 2,881 mod
    edited February 2023 Answer ✓

    My friend.... Never, ever share a serial number or any sort of sensitive private data on a public forum! I blurred it out.

    Assuming the seller didn't scam you this is a matter for tech support, regular users can't help you much with this... Go here to submit a ticket:

    https://support.native-instruments.com/hc/en-us/sections/360000092577

    Maybe he gave you a serial instead of a transfer ID, common issue.

    From my experience transfer ID's have this format (as far as the number of digits and the hyphens):

    XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX

    But it might change, no idea tbh

Answers

  • D-One
    D-One Moderator Posts: 2,881 mod
    edited February 2023 Answer ✓

    My friend.... Never, ever share a serial number or any sort of sensitive private data on a public forum! I blurred it out.

    Assuming the seller didn't scam you this is a matter for tech support, regular users can't help you much with this... Go here to submit a ticket:

    https://support.native-instruments.com/hc/en-us/sections/360000092577

    Maybe he gave you a serial instead of a transfer ID, common issue.

    From my experience transfer ID's have this format (as far as the number of digits and the hyphens):

    XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX

    But it might change, no idea tbh

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