all my categories are gone?
I am on windows 11 Pro, yesterday, I had instrument categories today none? can someone help?
I deleted Komplete Kontrol db it rescanned still everything is under [other]?
KK2.8.1 and K7 both running with admin privilege ..
I've watched you toil with this for days. Frustrating. Don't relent until they resolve it.1
.....but what builds the library level categories? and where are they stored in windows, does anyone know?
I take it, it's in some db file?
I see the Vendors,
but the Cat...
does anyone know what builds this? why is Komplete Kontrol so outa control?
i would like to add, if this is permissions issue, I would like to know what folder needs permissions? Kk and k7 both are running as admin.0
JesterMgee Member Posts: 1,234 Expert
Found this post on the forum for the same issue:1
Yeah, I found the same article and deleted those two folders , setup kk to run as admin always, and also setup k7 full version to run as administrator then ran kk2.8.1 it started scanning all the plug-ins again, and all the libraries, and still build everything under other category. This is so bizarre. I just wanna know where the category information is stored. I can go check, and see if it’s accessible and setup correctly. Obviously, it has permissions to create the database for all the instruments and all the tags on the right are still there. Only the left side category is not populating. The vendor is populating. I don’t want to reinstall everything it’s going to take forever.0
What is the fastest way to contact komplete kontrol support?0
That would be that typeform: http://bit.ly/NIsupport_KKontrol
To speed things up you can already send the result of the support tool.0
@Jeremy_NI Thanks, I submitted a ticket.. How do I view my ticket in browser? I send the system information collected by the tool via email I got from support.0
One of my colleagues will get back to you by email.1
so the support is via email only?0
Yes it is.0
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