Best Of

The problem is threads don’t seem to have any logical order now, you get posts from today sandwiched between posts from 2023 or 2 weeks ago - how can anyone follow a line of discussion this way?

The requirement of product and OS version is very nice. Many posters forget about it and often it is important information to help.

I generally hate new designs of learned user interfaces but I am sure I will get used to the new design. Have I missed it or is there no possibility to quote a post (or a part of it)?

Hey everyone,

We’ve just rolled out a bunch of updates to the online community! These changes reflect how you actually use the space, combined with some new features from our platform provider. We hope the space feels more welcoming, more useful, and - most importantly - easier to navigate all around.

Check out what’s new below, try things out, and feel free to share your feedback in this thread.

What’s new

Post page

• Nested comments: You can now reply directly to specific comments, so it's easier to follow conversations and especially helpful for Q&As with the product team. Replies are grouped like on Reddit. By default, top-voted comments appear first, but you can switch to "Newest" or "Trending." The original poster is also clearly labeled, so you won’t have to scroll up to figure out who started the thread. 

Homepage

• Category tiles: We’ve replaced the old list of threads with clean, clickable category tiles. You can still find the latest threads under the “Discussions” tab on top of the page.

• iZotope section: iZotope has been part of our product family for a while, and since many of our community members are also experts in mixing and mastering, it only made sense to give them a dedicated space.
• Reaktor and Battery 4 removed from the homepage: To keep things streamlined, Reaktor and Battery 4 are no longer listed on the homepage. You can still find Reaktor under Synths and Battery 4 in Other NI software and hardware.
• Refreshed design: We’ve updated the artwork and copy across the forum to better reflect what this community is all about: creators helping creators.

Category page

• Top contributors: You’ll now see a list of top active users in each category. It’s a great way to discover experts and maybe even get featured yourself.

Other improvements

• Flag instead of Spam: The “Spam” button is now “Flag,” where you can still report content that breaks our Code of Conduct. 
• Search bar on Post Page: A new search bar has been added to the "Create Post" page to help avoid duplicate threads.
• Required post details: You now need to include your Operating System and Product Version when posting questions, making it easier for others (and our support team) to help.

What’s next?

Now that it’s easier to get support from the community, we’re thinking - what about a space to just hang out or share your music? You’ve asked for it, and we’re excited to say: an official Native Instruments Discord is on the way! Drop a comment below if you want to be first in line for an invite. :)

Many thanks for the update. It feels that NI has seriously improved in communication with customers and roadmap management.

Really appreciated, thank for the hard work

Is it possible to change the default post sorting across the board? I would like to keep things chronologically sorted so that discussion keep making sense at all times.

@Simon_NI Since this thread doesn't seem to be closed yet, I'll give it a try to provide some feedback and raise a few questions, or rather, point out communication problems.

These are mostly Traktor based, but they also cover other areas of NI quite well when it comes to problems with how the user base can communicate with the developer base or other stuff in your company. The repetitive statement that you at NI want to listen to your users seems to me, after x years, to be just empty words. They've already been used by everyone else in upper management before.

There's no real exchange taking place. Good ideas are usually thrown overboard, and there doesn't seem to be any consistent way of exchange. A bug forum (the one here in the community is still from 3.11 and closed). A feature forum, which was well received and generated good ideas, as well as pointed out other shortcomings compared to the competition is also closed. Also the roadmap was great for the feeling that it's not a dead product and that you're committed to working on it in the future is also gone.

So, this is the only way we have to get news, and when I realize that Traktor isn't even mentioned in your original post, it's hard for me, and probably many others, to find something to orient ourselves on.

Communication doesn't always have to mean taking a stand, announcing new hardware, or presenting every little advance. Sometimes a simple explanation would be enough for me. As to why two annoying bugs introduced with a new version aren't being addressed, or why a hot fix isn't possible. But if you can only hear between the lines that you're aware of the bugs, but aren't given any indication of whether, when, how, and which ones will finally be addressed, then that's simply annoying and contradicts the fact that you really want to take care of your user base.

Or, as it turned out following your post on answers to the questions, we might have some really great news to look forward to soon. But I'd like to point out to you this little piece of the puzzle was missing and we admittedly have to stick to three such community updates instead of the four announced, it's hard to understand.

When you say it's been a great year for Traktor, it's not understandable, at least not at this point. So far, nothing has happened this year. We received just one update with barely no new features or bugfixes and that unfortunately also brought with it some new critical bugs, since then, there's been no communication. Half the year is over, and honestly, we probably won't expect much more until after the summer holidays, so we can only hope that the remaining four months this year will ignite the fireworks that we were only able to coax out of you when we asked.

Even if you're not allowed to announce anything, it would be advisable to tell people that you're working on it. If, for example, the people at MWM Phase weren't so communicative, we wouldn't have any information about the possibilities of HID and Traktor. The current status and the possibility of development are therefore more likely to be reported by third-party manufacturers than by you, and that in no way enhances my user experience or my connection to your products. This vague approach simply doesn't suggest that the foundation is stable. For many years now, I've been much more afraid that the entire house of cards would collapse instead of that we will soon receive good news from Traktor.