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Must admit, my biggest surprise is seeing sales and new feature emails going out to customers, but nothing to warn of NA2 issues that could break library installs.

Not everyone is so technically adept to deal with situations as outlined, and not knowing the cause of an issue, can in many cases, lead to users to think there's a secondary reason and further disrupt their setups hoping to fix.

It's an interesting decision by whoever says it's ok to send 5 sales related emails in this period, but not 1 that aids or supports users to prevent their setups being broken due to NI's own platform.

It's quite sad really, I appreciate that minimising bad press or associating negativity with a product is of NI's concern but I feel that's such a flawed concept over just showing a bit of care towards customers.

From a pure legal perspective, we are now in a situation where NI, imposing us the usage of NA2 as written in the Licence Agreement, cannot delivery any more the benefit of usage right that we are paying for. As the licence payment grants us a "usage right" on the software, the broken NA2 makes that NI is failing its contractual obligation. I'm looking at writing a formal memo to eula@native-instruments.com that is their Legal department. Almost a month that the issue declared, a heavy silence of the support teams… only @Jeremy_NI that try to mitigate our frustration ( from time to time ) … Also the social networks are quiet on this… prehaps time to shake the tree when NI advertising products to make potential buyers aware of the current ****** situation ???? Is this the only we have to be heard as customers ?

Now the Hardware Connection Service update is out — yet the problem remains.

Even after installing, it still throws the same Installation Failed error and insists on granting Full Disk Access.

Come on, guys… this is getting out of hand. Still no feedback from the NI team, no resolution, nothing concrete. And let’s be honest — for a product at this price point, the service should reflect the same standard of excellence.

It’s time to step up, take ownership, and deliver the level of support your customers deserve.

@Jeremy_NI Looking at other comments that the workaround is not working or even break this further I'm not trying it ! We are supposed to make music and not cumbersome manipulation to hope our purchased product works. Like buying a car that refuse to open and you ask us to pass through the trunk awaiting your "experts" are finding the solution. It's almost two weeks that the tickets are open and… nothing on a such fundamental issue.