Not only is Kontakt 7 crashing, but also Guitar Rig 6

Ihaksi · 2023-07-20T08:48:40+00:00

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Hi,

Yesterday I started to have trouble opening up projects that included Kontakt 7. Apparently this is not that uncommon, so I went through all the steps suggested online with registry entries, deleting app data files etc. I contacted the support and now I'm waiting for a response.

Meanwhile I can't work since every single project of mine has Kontakt in them. Yesterday I decided to start a project without Kontakt, but today when I tried to open that up, the same thing happened. Apparently Guitar Rig 6 does the same thing. Is this just a weird coinsidence or what might be the problem?

I've saved test projects with other products from NI like Massive X and some other plugins from other companies. Those projects seem to open just fine. Also I've updated everything I can from plugins to Windows and also drivers on my PC.

Any ideas what to try next? And also how long does the support usually take to answer? Like I said I can't really work on any projects at the moment and I was hoping they would've answered my support ticket already today, but I guess that was too optimistic.

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Marr

Hey! Not sure about the support side, but some context info would be helpful for people on the forum.

What OS version and type?
What DAW and version?
Are your plugins updated?
What minimal steps for reproduction of the issue on your computer?

Beyond that, if youre using mac try running your app using terminal to get a debug log, that might give you some useful debug info.

Good luck!

Ihaksi

Sorry about that! I'm using FL Studio 21 on Windows 11. Like mentioned above, everything should be up to date. I had no problems before yesterday.

What minimal steps for reproduction of the issue on your computer?

I don't understand this question, could you clarify a bit what you mean?

Jeremy_NI

@Ihaksi Have you tried to open Kontakt and Guitar rIg in standalone? Do they crash as well?

I assume you tried these steps already, including check for Windows updates?

GUITAR RIG Crashes at Startup

KONTAKT Crashes

Ihaksi

@Jeremy_NI

Yes I went through all those steps and it had no effect. Windows up to date, drivers, fl studio and plugins, all should be updated.

Actually I can open both plugins in both stand-alone and inside daw and they work just fine. They just crash when I try to open an already existing project.

Jeremy_NI

@Ihaksi Then I'm out of options, I see you got in touch with support, they'll help you out.

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