KONTAKT 7.18 corrupting sampled instruments on MAC M2/Ventura

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ddavis
ddavis Member Posts: 5 Member
edited October 2024 in Kontakt

I've had Komplete for just over a week and have been using it to sample sounds from a keyboard I'm replacing with a VST-based controller. I processed all of the samples and created instruments with the sub-directory of samples on a laptop with an M1 Chip running Monterey.

When that process was complete, I copied all of the files into an equivalent directory on my new performance rig (a mac mini M2, which came with Ventura). Everything worked, except the volume within Kontakt was too low. So I attempted to open one of the instruments to bump up the volume. When I tried to re-save the edited instrument it immediately complained about missing sample files. When I checked the sample sub-directory 2 files with the correct c1 and c1# names were there, but had zero bytes.

I deleted the samples to those two keys and dragged the original sample files back over and tried to save again and the same thing happened. Before saving I also noticed that the C note was playing the same tone as the c# sample - which didn't match the sample sound. I tried a few more times on the ventura machine, but the same thing always happens.

I went back to my laptop with the M1 and working the same instrument/samples it doesn't have this problem and I can always re-save with just the warning about overwriting existing files.

I understand that ventura support is really recent in Kontakt, and maybe there are some bugs to still be worked out, but wanted to report it and see if others have had a similar problem? Ideally I wouldn't be using ventura, but Apple didn't give an option when ordering new hardware. I'm wondering if I should try downgrading the new machine if that's even possible

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Best Answer

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,941 admin
    Answer ✓

    @ddavis Ok, please let us know if this brings any improvement, I forwarded your email to the Kontakt team, you should get an invite for the beta. I'm really not sure if this is related to the OS, but it's definitely worth a shot. You will also be able to interact with the devs and raise your issue in Centercode. Please let us know how it goes. If the beta doesn't help I'll create a ticket and forward it to a Kontakt specialist.

    One question though. Is this happening with any instrument you create and edit on the M2 or is it just with this one?

Answers

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,941 admin

    Hey @ddavis Not sure if this would be related to Ventura or not. Are there different settings between your two systems ? Does Kontakt have Full Disk Access on the M2? How to Enable Full Disk Access on macOS

    When you say you copied the files, you mean directly on the system drive of the computer? On an external hard drive?

    The next update of Kontakt (7.2) will bring Ventura compatibility, I believe the beta is already open, would you like to try it out and see if this issue goes away?

  • ddavis
    ddavis Member Posts: 5 Member

    The settings between the machines are the same. I use the same username and have created the same directory structure on both.

    I use my laptop to create samples instruments. I open kontakt, create a new instrument, open the mapping window, drag sampled wave files in, use the auto assign feature to map to single notes, create loop points (if needed), and set the volume where I want it. I then use the save instrument feature ,saving into a new directory matching the instrument name. I use the save with samples in a sub-directory option.

    When I copy the files, I make a network connection to the Mac mini, use finder to go to the destination directory and drag the root instrument directory from my laptop into the destination directory of the Mac mini. This copies everything over, and the software I use to play the instrument (gig performer) is able to use the copied files.

    ‘The problem I experienced happened when I tried to edit the instrument and replace a sample on the c1 and c# notes (the pitch was wrong) and re-save the instrument on the Mac-mini. That created an empty wag file instead of saving the edits. I will check the file permissions on that system and make sure that the full disk access privileges are enabled.

    If it’s not disk access related, I would be willing to try the beta to see if it fixes it.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,941 admin
    Answer ✓

    @ddavis Ok, please let us know if this brings any improvement, I forwarded your email to the Kontakt team, you should get an invite for the beta. I'm really not sure if this is related to the OS, but it's definitely worth a shot. You will also be able to interact with the devs and raise your issue in Centercode. Please let us know how it goes. If the beta doesn't help I'll create a ticket and forward it to a Kontakt specialist.

    One question though. Is this happening with any instrument you create and edit on the M2 or is it just with this one?

This discussion has been closed.
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