I purchased a new Komplete Kontrol S61 keyboard from Native Instruments during the recent Cyber Season sale, and to my disappointment the keyboard I received came DOA -- it does not turn at all, whether plugged in via USB, via power supply, or both. I've tried using different cables and it still won't turn on. Since there doesn't appear to be any way to call customer support at NI and the chat feature is turned off, I filed a ticket with NI support to try and request a exchange or refund for the the keyboard. However, it's been a week since I filed the ticket and I still haven't received a response. Is that normal?? How long does it typically take to receive a response from support?
I realize that NI support might be overloaded (as per the notice on the website), but c'mon, it shouldn't take this long. I don't want to end up paying for a broken device.