K8.5 - Electric Keys Diamond - No image in Libraries view

TracingArcs · 2025-07-02T14:52:22+00:00

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Just updated K8 to 8.5.And also had 2 updates for Electric keys Diamond & Phoenix (to 1.1.0). The image for E keys Diamond is a black section where the image should be (see attached jpg) The instrument still loads however when clicked. Any suggestions. I have relaunched Kontakt a few times without result.

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J.T.

I have the exact same issue, the other three Electric Keys libraries all look fine.

I even tried this guide, but it didn't help https://support.native-instruments.com/hc/en-us/articles/7228347290909-Thumbnail-Picture-Icons-are-Missing-in-the-Kontakt-Browser

Kai Sanchez

Same thing here……

Piet006

Same thing here too.

Evk

I'm having the same problem on both a Mac Studio M4 and a MacBook Air M3. It's apparently a bug in the latest Kontakt update.

Inder

Screenshot 2025-07-17 at 9.21.35 pm.png

Maybe the diamond image is eaten up by the phoenix hahahah , Same issue , hope NI support is reading this

DGM 1911

Same here…… I hate when my Kontakt isn't Komplete! I wish I didn't have so many small issues like this one to plague my creativity. My adhd won't let me create unless everything is pristine!

RB500

Any word from NI on this? Is this a Kontakt issue that will be patched soon?

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