Komplete Kontrol S88 MK3 Not Recognized on Windows 11 with ASUS TUF Gaming B450-PLUS II

Dear Native Instruments Support Team,

I hope this message finds you well. I am seeking assistance with my Komplete Kontrol S88 MK3, which is not detected by my Windows 11 PC. Below is a concise description of the issue, troubleshooting steps, system details, and diagnostic output. I would greatly appreciate your help in resolving this.

Issue

The S88 MK3 is not recognized when connected to my PC’s front-panel USB-C port or rear USB-A 3.2 Gen 1 ports (via USB-A to USB-C adapter). It does not appear in Device Manager or command-line USB device lists. The device works perfectly on my MacBook (firmware updated), and its hardware functions normally (display, LEDs, keys). Other USB-C devices are recognized on the same USB-C port.

System Details

• Motherboard: ASUS TUF Gaming B450-PLUS II (AMD B450 chipset)
• OS: Windows 11 24H2
• USB Ports: rear USB-C (FP_USB_C header), rear USB-A 3.2 Gen 1
• Power Supply: Separate USB-C adapter (5V/3A) used for S88 MK3
• Purchase: Coupang

Troubleshooting Steps

1. Connections:
   • Tested USB-C port with original cable and USB-A ports with adapter.
   • Used separate power supply to address "insufficient power" errors.
2. Software/Drivers:
   • Uninstalled/reinstalled Native Access, Komplete Kontrol, NI Hardware Driver.
   • Deleted NI folders (C:\Program Files\Native Instruments, C:\ProgramData\Native Instruments, C:\Users\<username>\AppData\Local\Native Instruments).
3. System Updates:
   • Updated BIOS, AMD B450 chipset drivers, and Windows 11.
   • Confirmed S88 MK3 firmware is latest via MacBook.
4. Settings:
   • Disabled Fast Boot, enabled Legacy USB Support/XHCI Hand-off in BIOS.
   • Disabled USB Selective Suspend in Windows.
   • Ran Windows USB Troubleshooter.
5. Diagnostics:
   • CMD output (wmic path Win32_USBHub get DeviceID,Description,Status):text복사Description DeviceID StatusUSB Composite Device USB\VID_C0F4&PID_0201\000000000015 OKUSB Root Hub (USB 3.0) USB\ROOT_HUB30\5&CD58B07&0&0 OKUSB Root Hub (USB 3.0) USB\ROOT_HUB30\5&4087D53&0&0 OKUSB Root Hub (USB 3.0) USB\ROOT_HUB30\7&1771EBB6&0&0 OKUSB Composite Device USB\VID_04D9&PID_FC58\6&35844985&0&4 OKUSB Composite Device USB\VID_0C76&PID_160A\6&35844985&0&2 OK
     • No VID_17CC or "Komplete Kontrol" detected.
6. Other:
   • Performed clean Windows reinstall.
   • Tested alternative USB-C cables.

Suspected Cause

I suspect a USB compatibility issue between the ASUS TUF Gaming B450 PLUS II chipset’s USB-C controller and the S88 MK3’s USB descriptor, as the device is not detected at all (no "Unknown Device" in Device Manager or CMD output).

Requests

1. Driver Link: Could you provide a direct link to the latest Windows driver for the S88 MK3? I found only firmware updates on your website.
2. Compatibility: Are there known issues with ASUS TUF Gaming B450 chipsets? Any patches or workarounds?
3. Next Steps: Please suggest additional troubleshooting steps to enable detection.

Thank you for your support. I’m eager to resolve this and use my S88 MK3 on my PC.

Best regards,
Drontoki
drontoki@gmail.com
South Korea