Some keys on my Kontrol M32 do not work

Cren Larvor · March 17

When I use my Komplet Kontrol M32 with VSTs (like Kontakt, Retrologue on Cubase, etc.), some note ranges don't work. I don't have this problem when I change keyboards. Do you think it could be a digital issue (update, communication between the software and the keyboard) or is it simply the Kontrol M32 that no longer works?

Thanks

Uwe303 · March 17

Hello,

you could check with a midi monitor in your DAW or a stand a stand alone program.

https://support.native-instruments.com/hc/en-us/articles/209544729-How-to-Monitor-the-Output-of-a-MIDI-Controller

Cren Larvor · March 18

Hello, thanks @Uwe303 for your reply, I did the Midi Monitor test and everything seems to be working fine. The keys that usually cause me problems are recognized by the Midi Monitor. But when I restart Kontakt (even in standalone version) the problem persists.

Jeremy_NI · March 25

@Cren Larvor What DAW are you using? Can you reproduce the issue with Komplete Kontrol or Kontakt in standalone? What notes are missing exactly?

PoorFellow · March 25

https://community.native-instruments.com/discussion/comment/216893#Comment_216893

Have you tried loading a default Midi template ?

Cren Larvor · March 28

Hi @Jeremy_NI, I Use Cubase 14, the issue is same on Kontakt Standalone. G1, A1, B1 are missing

Cren Larvor · March 28

Hi @PoorFellow, no yet, what is the point ?

Uwe303 · March 28

https://community.native-instruments.com/discussion/comment/216893#Comment_216893

Does the midi monitor shows note on, can you maybe post a picture of the midi monitor, using a key that does work and press another that doesn't work with kontakt. And with what kontakt instrument you have tried it?

PoorFellow · March 28

https://community.native-instruments.com/discussion/comment/218718#Comment_218718

Point is that since the keys work as far as can be seen working in Midi monitor then problem could maybe be a template loaded (?) , I just thought it a thing to try..

Jeremy_NI · March 28

@Cren Larvor Please check in Komplete Kontrol in standalone or another program. And also check in MIDI monitor with no other auddio or music program. If the notes are not showing in MIDI monitor, this means it's a hardware issue. In this case you can contact our service here: https://bit.ly/NI_support_Hardware

Some keys on my Kontrol M32 do not work

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