I feel cheated and tricked by Native Instruments

I bought the KOMPLETE 88 Native Instrument keyboard, because it was recommended by a friend as an instrument from a reliable company. Although the Kompete 88 keyboard is twice as expensive as the keyboard offered by the competition, it was supposed to contain a package of sounds thanks to which work on creating music would be easy and enjoyable. So I spent about 1300 euros. It turned out that the sound package of the Complete Select is a basic package that does not contain any interesting sounds and classical instruments. I heard in the store that I should update the program to the larger version STANDARD, which will already contain an appropriate database of instruments and sounds. So I gritted my teeth and spent another 200 euros. It turned out that Native Instruments, a few months before the planned update of version 15, without informing about it on its website, introduced a promotion for its exorbitantly priced plugin packages, which I believe is a reprehensible practice because its sole purpose is to take money out of customers' pockets, because the customer should make purchases with full awareness and transparency of the program offered. Therefore, by updating the program to the STANDARD version and spending 200 euros on the package, after a few months they receive another offer to spend 200 euros on the same version of the STANDARD program, specified as no. 15. Are these practices worthy of a company that respects its customers and cares about its reputation? Is announcing a promotion a few months before the planned new update such a deceitful trick of a supposed promotion that causes customers to lose 200 euros because without buying in a few months for the same money they could have been able to update the program to a newer version? In this matter, I can only submit an interpellation to the European Parliament to introduce changes to the provisions of the Act in Europe protecting the interests of consumers against such practices, which hit the interests of consumers through the lack of proper consumer protection, which does not guarantee, for example, 6 months of the possibility of updating to the latest version of the system with the same standard. The STNDARD version is still a version with a very limited number of sounds and only the Collector's or Ultimate version gives you the possibility of creating film and instrumental music. Sounds created as a result of sound synthesis offered as a STNDARD collection of sounds is a pathetic approach. That is why I feel fooled when I buy an expensive instrument with software that is only used for fun, creating sounds of 8-bit video games for computers from 30 years ago, such as ATARI 800 XL or Comodore.

One of the fundamental rights of Union citizens - every citizen, acting individually or jointly with others, may at any time exercise his or her right to submit a petition to the European Parliament, based on Article 227 of the Treaty on the Functioning of the European Union.

I am waiting for a decision for 7 days, after which I will take action. A few months ago in June 2024 I updated Kompet Select to the Standard version for which I paid 200 euros in a store in Poland, after a few months I receive another offer to update for 200 euros to the STANDARD version. Do I have to pay twice for the same service within a few months? Don't you see a problem? Maybe the relevant European authorities will notice the problem.

Despite the launch of the new version of the KOMPETE 15 program in the SELECT, STANDARD, ULTIMATE, COLLECTOR'S version on September 23, 2024, the previous version 14 of this program is still being sold in many stores in Poland, more than a month after the introduction of the new version, which means that Native Instruments is relying on the unfair practice of offering an older version of the product in the Republic of Poland in order to force customers to pay additional fees in the form of paid updates. Such practices constitute a prohibited act and I will apply to the European Parliament to punish Narive Instruments and discontinue this type of procedure. Because it is the company distributing the software that is obliged to honestly inform its distributors in order to withdraw older versions of the software from the market as soon as possible. Through such omissions, it creates additional costs for consumers and generates additional profits for Native Instrument. After purchasing a given update, the customer should be covered by protection / warranty for a period determined in advance by the company, which will include the possibility of receiving the latest version of the program along with all additional options, so that companies cannot use monopolistic practices of cyclical paid updates with the sole purpose of draining customer wallets and hiding the release date of the newer version. These are practices with the characteristics of a prohibited act that work to the detriment of consumers. I am attaching links to stores that still offer the KOMPLETE 14 program in their sales offer on October 30, 2024 as evidence confirming my thesis about the purposefulness of Native Instruments' actions.