Problem with komplete kontrol 32 on MacOS Sequoia

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Kandi
Kandi Member Posts: 8 Newcomer
edited October 2024 in Komplete Kontrol 
Since the update to osx Sequoia logic does not recognize mapping for DAW control. Has anyone else experienced something similar?Thank you

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  • Mert_NI
    Mert_NI Customer Care Posts: 934 mod

    Hello Kandi, have you checked this Knowledge Base Article below:

    My Komplete Kontrol Shows No NKS Smart Play or Mapped Features

    Please let me know☺️

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,941 admin

    @Kandi Well first of all, our products are not yet supported on MacOS Sequoia: macOS 15 Sequoia Compatibility Statement

    Not 100% sure if it's the source of the issue yet.

    Make sure that Komplete Kontrol and Logic have full disk access.

    I would then try to close Logic and delete the control surface file of Logic found here:

    Macintosh HD/Users/Username/Library/Preferences/com.apple.logic.pro.cs

    Note: the User Library folder is hidden. To access it, click on Go in the menu bar and press down the Alt key. You'll now find the Library entry in the menu:

    User_Library3_2.gif

    Does that fix it?

  • Kandi
    Kandi Member Posts: 8 Newcomer 
    Hello, both logic and komplete kontrol have full access. I have eliminated the preferences you indicated and I have not had success. The keyboard still has no functionality in the logic pro x control. v. 11.0.1. The play or stop key makes a sound as if it were just another key.
                            
    
                        
          
                        
    
                
    
            
    
        
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                    Jeremy_NI                    
                        
    
                        
                                Jeremy_NI
                        

                        
                            Administrator, Customer Care Posts: 14,941 admin                        
                    
    
                    
    
                        
                                                   
                                                                    
    
                    
                                                
    
                                                    
    
                                    
    
                
    
                    
    
                        
    
                            
    Is everything functional in Komplete Kontrol in standalone? What are your settings for MIDI input & output? Please post screenshots? What do you get then if you monitor the MIDI activity? How to Monitor the Output of a MIDI Controller
    Please try the following:
    1. Disconnect the M32
    2. Start Finder and open Applications > Utilities > Audio MIDI Setup.
    3. In the top menu bar, select Window > Show MIDI Studio.
      
    
        
            5_ShowMidiDevices.png
    


    4. Select the M32 and click the "-" button (or press the del key on your computer keyboard).
    5. Reconnect the keyboard.
                            
    
                        
          
                        
    
                
    
            
    
        
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                    Kandi                    
                        
    
                        
                                Kandi
                        

                        
                            Member Posts: 8 Newcomer                        
                    
    
                    
    
                        
                                                   
                                                                    
    
                    
                                                
    
                                                    
    
                                    
    
                
    
                    
    
                        
    
                            
    Hello, both logic and komplete kontrol have full access. I have eliminated the preferences you indicated and I have not had success. The keyboard still has no functionality in the logic pro x control. v. 11.0.1. The play or stop key makes a sound as if it were just another key.

    Thank you very much for your attention. Unfortunately this still doesn't work. The knobs don't work either in Komplete Kontrol alone or in Logic in any of the ways. On the small screen only the option of template 1 appears. I don't know if I should have some other configuration or if I could send screenshots to see if they can help.
    
    
        
            Captura de pantalla 2024-10-09 a las 16.24.34.png
    


    
        
            Captura de pantalla 2024-10-09 a las 16.20.04.png
    


    
        
            IMG_1330.jpg
    

                        
    
                        
          
                        
    
                
    
            
    
        
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                    Kandi                    
                        
    
                        
                                Kandi
                        

                        
                            Member Posts: 8 Newcomer                        
                    
    
                    
    
                        
                                                   
                                                                    
    
                    
                                                
    
                                                    
    
                                    
    
                
    
                    
    
                        
    
                            
    Hello, both logic and komplete kontrol have full access. I have eliminated the preferences you indicated and I have not had success. The keyboard still has no functionality in the logic pro x control. v. 11.0.1. The play or stop key makes a sound as if it were just another key.

    The keyboard works perfectly with Native Instrument plugins as well as with the Komplete Kontrol application. What it doesn't recognize is the integration with Logic and therefore I can't use the play/receive/stop buttons..
                            
    
                        
          
                        
    
                
    
            
    
        
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                    Jeremy_NI                    
                        
    
                        
                                Jeremy_NI
                        

                        
                            Administrator, Customer Care Posts: 14,941 admin                        
                    
    
                    
    
                        
                                                   
                                                                    
    
                    
                                                
    
                                                    
    
                                    
    
                
    
                    
    
                        
    
                            
    @Kandi Well, again, Sequoia is not supported yet, that could be the issue here. 
    Let's try one more thing, please try to delete these files: 
    
    
        https://knowledge.apogeedigital.com/how-to-reset-logic-pro-trash-preferences
    


                            
    
                        
          
                        
    
                
    
            
    
        
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                    Kandi                    
                        
    
                        
                                Kandi
                        

                        
                            Member Posts: 8 Newcomer                        
                    
    
                    
    
                        
                                                   
                                                                    
    
                    
                                                
    
                                                    
    
                                    
    
                
    
                    
    
                        
    
                            
    Thanks again, I've tried what you suggested, but it didn't work. I hope it's due to the operating system and that I can use it again soon, since controlling Logic Prox from the keyboard was very useful for me.
    
If you can think of anything else that could help me, please let me know.
    
Thank you very much!
                            
    
                        
          
                        
    
                
    
            
    
        
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                    Kandi                    
                        
    
                        
                                Kandi
                        

                        
                            Member Posts: 8 Newcomer                        
                    
    
                    
    
                        
                                                   
                                                                    
    
                    
                                                
    
                                                    
    
                                    
    
                
    
                    
    
                        
    
                            
    Thanks again, I've tried what you suggested, but it didn't work. I hope it's due to the operating system and that I can use it again soon, since controlling Logic Prox from the keyboard was very useful for me.
    
If you can think of anything else that could help me, please let me know.
    
Thank you very much!
                            
    
                        
          
                        
    
                
    
            
    
        
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                    Jeremy_NI                    
                        
    
                        
                                Jeremy_NI
                        

                        
                            Administrator, Customer Care Posts: 14,941 admin                        
                    
    
                    
    
                        
                                                   
                         edited October 2024                                             
    
                    
                                                
    
                                                    
    
                                    
    
                
    
                    
    
                        
    
                            
    
    
        https://community.native-instruments.com/discussion/comment/183376#Comment_183376
    

    

    I don't see what we could try next. I'm checking if someone can try and reproduce the issue with a Sequoia system. I'll update the thread when I get some feedback. Don't hesitate to ping me if it's getting too long!
                            
    
                        
          
                        
    
                
    
            
    
        
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                    Matthew_NI                    
                        
    
                        
                                Matthew_NI
                        

                        
                            Product Team Posts: 1,840 mod                        
                    
    
                    
    
                        
                                                   
                                                                    
    
                    
                                                
    
                                                    
    
                                    
    
                
    
                    
    
                        
    
                            
    One last thing to try:
    Open Logic Pro > Control Surfaces > Rebuild Defaults
    Also, ensure Logic Pro is in MIDI 1 mode (in Logic preferences)
                            
    
                        
          
                        
    
                
    
            
    
        
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                    Kandi                    
                        
    
                        
                                Kandi
                        

                        
                            Member Posts: 8 Newcomer                        
                    
    
                    
    
                        
                                                   
                                                                    
    
                    
                                                
    
                                                    
    
                                    
    
                
    
                    
    
                        
    
                            
    Hello, it still doesn't work.
    I don't know what I can do. I will try to assign controls directly although it is not the same.
    
Hello, it still doesn't work.
                            
    
                        
          
                        
    
                
    
            
    
        
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                    Jeremy_NI                    
                        
    
                        
                                Jeremy_NI
                        

                        
                            Administrator, Customer Care Posts: 14,941 admin                        
                    
    
                    
    
                        
                                                   
                                                                    
    
                    
                                                
    
                                                    
    
                                    
    
                
    
                    
    
                        
    
                            
    @Kandi We weren't able to reproduce the issue, even on a Sequoia system, we'll need to check your system, i've reached out by email.
                            
    
                        
          
                        
    
                
    
            
    
        
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                    Kandi                    
                        
    
                        
                                Kandi
                        

                        
                            Member Posts: 8 Newcomer                        
                    
    
                    
    
                        
                                                   
                         edited October 2024                                             
    
                    
                                                
    
                                                    
    
                                    
    
                
    
                    
    
                        
    
                            
    Hi, I'm sending you the file that was generated. Let's see if this helps to find the solution.
                            
    
                        
          
                        
    
                
    
            
    
        
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                    Jeremy_NI                    
                        
    
                        
                                Jeremy_NI
                        

                        
                            Administrator, Customer Care Posts: 14,941 admin                        
                    
    
                    
    
                        
                                                   
                         edited October 2024                          Answer ✓                     
    
                    
                                                
    
                                                    
    
                                    
    
                
    
                    
    
                        
    
                            
    
    
        https://community.native-instruments.com/discussion/comment/184800#Comment_184800
    

    

    Please reply to the email with these files, thank you. I've deleted the files from your post as it contains some private data. 
                            
    
                        
          
                        
    
                
    
            
    
        
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