Kontakt 7.8.1 in Digital Performer and other DAWs crashes Mac after Sonoma 14.4 update

MHalloran · 2024-03-09T20:55:30+00:00

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As the title indicates, Kontakt 7.8.1 crashes my Mac after Sonoma 14.4 update. I noticed this in DP and a couple other DAWs.

The stand alone app does not have this issue nor does it crash in Logic.

I spent a few hours on the phone with Apple Support who did promise a fix soon for many of the issues that 14.4 has created. Since one cannot roll back to macOS 14.31, the only suggestion was to create a new APFS Volume on my System drive and load Ventura onto it. I'm hoping this gets fixed first.

Because I'm on Apple Silicon, booting into an external drive is not a solution. There are many .kxt files that cannot load onto an external and the drivers for my audio interface are among them, no matter the Security Settings. This is by Design and Apple has no intentiin of changing this anytime soon.

So, I have no idea who needs to fix this: Apple? Native Instruments? MOTU? I do hope it gets fixed soon.

macOS 14.4, Studio Ultra M2, Komplete Ultimate Collectors Edition 14 incl. Kontakt 7.8.1

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Accepted answers

Jeremy_NI

Hey all, the new Sonoma 14.5 update should be available to everyone now. It's been confirmed by many users already that updating to 14.5 fixed the kernel panics issues, so please update your MacOs and let us know if that fixed it for you.

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shrinktofit

I see a lot of these posts think the problem is only with Mac silicone machines and OS 14. I am running Intel on a mac pro and have the same problem with OS 13 and Kontakt 7. It briefly went away when upgraded to 13.6.6, but has returned with a vengeance!

Soundgood

https://community.native-instruments.com/discussion/comment/145190#Comment_145190

It is the whole computer. It freezes and then turns off. I have one Asus monitor and one Dell.

Jeremy_NI

Hey all, thanks for all the info, I'm forwarding all this to our QA and devs.

Fernando Civeira

Hi! same problem. Sonoma 14.4.1, DP11.3 and Kontakt 7 (last actualization). DP crashes when I put a Kontakt Instrument. I open DP on Rossetta Mode and works OK.

Kymeia

First the cursor freezes—a few seconds later the Mac crashes and reboots.

Interesting - I did have one of those last week - the mouse just froze then suddenly the whole Mac rebooted, and was wondering what it was but at the time I was not using any NI plugins so maybe it is a system level issue, not just a NI related one? So far I have not had anything like this when using Kontakt though.

Jeremy_NI

Hey all, we are aware of this issue and are investigating it. In order to reproduce the issue as well as gathering all the necessary information so we can add to our report to Apple in the most efficient way, we would need you to submit a support request here: https://bit.ly/NI_support_kontakt

Please put Kernel Panic with Kontakt 7 or the bug number (KT-8785) as the title and include the following information:

What processor do you have? M1/M2/M3, what type? Standard, Max, Pro, Ultra, etc…
What kind of computer? Laptop, iMac, Mini, Studio, etc…
What is your operating system? in this format: 14.4.1
In what OS version this started to happen?
In what DAWs is this happening?
Can you reproduce the issue when your DAW is in Rosetta mode?
Can you reproduce the issue with Kontakt in standalone?
Can you reproduce the issue with the Guitar Rig 7 or the Komplete Kontrol 3xx as plug-ins?
What monitors do you have and how many? Brand, model
Are you able to reproduce the issue without an external device? (where possible)
Can you briefly describe the steps to reproduce the crash?
Please also include a screenshot of your display setting for every monitor used (On your Mac, choose Apple menu > System Settings, then click Displays in the sidebar.)

It should look like this:

Sorry for the inconvenience and thanks for the time and effort to provide these informations.

Please note this is only for Kernel Panics, where the whole computer crash, not for any Kontakt crash or DAW crash.

As a temporary workaround (although not ideal since not all libraries will work with this version) you can use Kontakt 6 Player (or full if you own it), here is a link for the installer: KONTAKT 6.8.0

I will put the status to this thread as Answered and accepted. It does not mean in any way that we consider the issue is solved, it's just to put this post as visible as possible so we can gather information. Thanks for your understanding.

MHalloran

So far, the macOS 14.5 public beta seems to have taken care of my issues with Digital Performer, Logic Pro and multiple monitors. Keeping my fingers crossed that the released version does the same.

macOS 14.5 (public beta)

M2 Studio Ultra — 192GB RAM — 8TB System Drive — Apple 27" Studio Display + (2) LG 27" 4K monitors

Komplete 14 Collectors Edition, Kontakt 7.9.0

Jeremy_NI

@MHalloran Thanks a lot for sharing that good news!

MHalloran

DO NOT INSTALL macOS 14.5 Public Beta 2!

All of the problems are back. I have attached all of the crash logs except one that is way too big at 745MB.

33437355.zip

Jeremy_NI

@MHalloran Thanks a lot for letting us know.

MHalloran

Kontakt 7.10.0 doesn't crash Digital Performer every time over macOS 14.5 beta 2 — just most times. Those instances that didn't crash at first did so the moment I tried to change VIs inside Kontakt. Latest crash reports attached.

DP—Kontakt 7.10.0 crash 4-18-2024 (2 reports).rtf.zip

FranckD

Looks like a very bad news... Pb not fixed

FranckD

7.10.0 no more proposed as an update on Native Access

efiebke

My M2 Mac Studio computer continues to crash when MOTU's Digital Performer 11.31 attempts to open the latest update of Kontakt 7.10.1 (as of 4/19/2024). (macOS: Sonoma 14.5 - beta 2).

FWIW. . . I'm happy using Kontakt 6. It continues to work well with Digital Performer and I haven't purchased anything from Native-Instruments, lately, that might require Kontakt 7.

MHalloran

Likewise, Kontakt 7.10.1 fixes nothing for me.

I wish that I had not updated from the macOS 14.5 beta 1. Unfortunately, to roll back would take a few days and I would lose too much work.

Whatever Native Instruments and Apple did needs to be undone. I'm tired of my projects being held hostage to code that isn't properly tested before release.

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