Support request 4179386 still not answered. In LIMBO. No answer, no followup, etc.

jccube
jccube Member Posts: 3 Newcomer
edited October 2024 in Kontakt

I don't know what is happening to Customer support for Native Instruments. You start by submitting a problem you are experiencing and you can wait days, weeks, months before anyone gets back to you. They really want your money fast, that I can tell you. But once you have a problem with what you bought, good luck. They tell you to look at user forums, the Internet for "possible" solutions and even the Bible. Sorry, but I refuse to spend days trying different and possibly incorrect solutions. I want the problem solved by the support teams. I don't have time for this nonsense. Does anyone else have the same experience??

Comments

  • PoorFellow
    PoorFellow Moderator Posts: 7,324 mod

    I will try calling for @Jeremy_NI to liaise , but Jeremy has not been seen since December 28 and I have no idea when he will be back !

  • mykejb
    mykejb Moderator Posts: 2,601 mod

    @jccube What problem are you having?

    -- Mike

  • jccube
    jccube Member Posts: 3 Newcomer

    refer to Support request 4179386. you will find all the info there.


  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,882 admin

    @jccube We are just out of the biggest sales special followed by the holiday season, my colleagues have a lot of requests to process at the moment and it impacts our response times. You submitted your request on Sunday. My colleagues will get back to you as soon as possible.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,882 admin
    https://community.native-instruments.com/discussion/comment/122472#Comment_122472

    @mykejb was kindly offering his help as a fellow user, as a fellow user. He's not even a support agent and does not have access to our support system.

  • red_nick
    red_nick Member Posts: 337 Pro

    "days, weeks, months"

    Or just days. When you submitted it on New Year's Eve.

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